Retail Operations Supervisor
4 days ago
Fulfill your potential as a Retail Operations Supervisor at Food Lion This dynamic role offers endless opportunities for growth and development in a fast-paced retail environment. As a key member of our management team, you'll be responsible for overseeing all aspects of store operations, including supervising department associates, hiring and training new staff, and providing ongoing performance management training.
About the Role:This role requires a high school graduate or equivalent with excellent leadership, communication, and customer service skills. You'll be responsible for achieving budgeted financials, operating results, and Food Lion To-Go KPIs while maintaining a positive shopping experience for customers. Your goal will be to build associate and customer relations and promote a strong culture in support of Food Lion Strategy.
Key Responsibilities:- Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go (if applicable)
- Hire, train, and develop associates to meet department needs
- Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
- Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture
- Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs
- Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service all while creating a positive shopping experience for customers
$45,000-$60,000 per year, based on the location and industry standards.
Benefits:As a Retail Operations Supervisor at Food Lion, you'll enjoy competitive pay, benefits, and opportunities for professional development. Additional benefits include a comprehensive health insurance package, retirement savings plan, paid time off, and opportunities for advancement within the company.
Requirements:- A high school graduate or equivalent preferred
- Ability to lead and manage a team
- Strong understanding of store operations and merchandising techniques preferred
- Excellent interpersonal, organizational, communication, and customer service skills
- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
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