Patient Reception Specialist

3 days ago

Fort Collins, Colorado, United States Village Medical Full time
About Our Company

Village Medical is a physician-led, patient-centric network committed to simplifying healthcare and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make healthcare better for all.

Job Description

Clinic Location: 2001 S. Shields, Bldg. I Fort Collins, CO, 85026

The Patient Reception Specialist is responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, and trust and drive organizational loyalty.

Accountable for welcoming and preparing the patient for their appointment, the Patient Reception Specialist informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

Key Responsibilities:
  • Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
  • Perform demographic and insurance validation, and inform patients of privacy policies and procedures
  • Keep the reception and patient waiting areas clean and organized
  • Greet all patients and visitors in a professional and welcoming manner
  • Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise
  • Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily
  • Schedule patient appointments/follow-up appointments per established policies and procedures
Requirements:
  • Adept in medical terminology and insurance practices
  • Proficient in the use of computer programs and applications including Outlook applications and practice EMR systems
  • Competent in basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
  • Knowledgeable of CPT and ICD-10 coding
  • Current BLS certification for healthcare providers preferred
  • High School Diploma/Equivalency required
  • Experience in primary care, family practice, internal medicine, urgent care, or ER preferred
For Colorado Residents only:

The base compensation range for this role is $18-24/hr. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc.

The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan.

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