Luxury Valet Service Manager

3 weeks ago


Natick, Massachusetts, United States Mercedes-Benz of Sudbury Full time

At Mercedes-Benz of Sudbury, we're seeking a seasoned professional to lead our valet team as a Luxury Valet Service Manager. This pivotal role offers the opportunity to orchestrate seamless experiences and exceed expectations for high-end guests.

As the heart of our valet operations, you'll wear multiple hats, leading and motivating a team of professionals to foster a collaborative and productive environment where everyone thrives. You'll oversee daily operations, uphold the highest service standards, and be the go-to person for resolving guest concerns with a smile.

About the Role

In this critical position, you'll play a key role in overseeing the day-to-day operations of our valet team, ensuring exceptional guest service and consistently exceeding expectations. Your responsibilities will include:

  • Overseeing the smooth and efficient operation of the valet and loaner service
  • Implementing and enforcing policies and procedures to maintain the highest standards of service quality
  • Training and developing valets through ongoing coaching and mentorship to enhance their skills and knowledge
  • Addressing guest concerns and complaints promptly and professionally, ensuring their satisfaction
  • Collaborating with management and other departments to ensure seamless service integration
  • Maintaining a safe and secure valet area, adhering to all safety and security protocols

We're looking for someone with a strong background in hospitality or customer service, possessing excellent communication and interpersonal skills. If you're a natural leader who excels in fast-paced environments and prioritizes delivering exceptional results, we want to hear from you

Salary Estimate: $65,000 - $85,000 per year



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