Asset Management Specialist

2 weeks ago


Harrisburg, Pennsylvania, United States My3Tech Full time
Job Title: Asset Manager

My3Tech is seeking an experienced Asset Manager to join our team. As an Asset Manager, you will be responsible for developing and implementing processes and procedures for tracking and analyzing software, hardware, and equipment through their lifecycle.

Key Responsibilities:
  • Develop and implement asset management processes and procedures
  • Provide day-to-day operational and maintenance support of production issues, troubleshooting, and resolving issues related to the Asset Management module in Remedy and Service Now
  • Conduct annual inventory audits and develop processes and procedures for consistency
  • Perform bulk uploads of asset data
  • Identify and perform audits on asset data
  • Develop and maintain asset-related foundation data
  • Develop asset reports for users and management
  • Create user accounts, site information, hardware, and product categorizations, and support groups
  • Participate in user acceptance testing
  • Manage fixed and floating licensing for the Asset Management Module
  • Create end-user documentation
  • Develop and conduct training

Requirements:

  • At least 5 years' experience as an Asset Manager
  • Minimum of 2-4 years' experience with BMC Remedy (version 20.02), or equivalent ITSM tool
  • ITIL Foundation Certification
  • Strong working knowledge of the CMDB and Asset Management methodology, tools, terminology, and industry best practices
  • Excellent communication skills, including listening, verbal, and written, including meeting management and facilitation
  • Excellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality
  • Excellent customer service skills, servicing and interfacing with individuals across IT (customers) in different roles
  • Proficient using all Microsoft applications (Word, Excel, Outlook, and Teams)

My3Tech offers a dynamic and supportive work environment, and we are committed to helping our employees grow and develop in their careers. If you are a motivated and experienced Asset Manager looking for a new challenge, please submit your application.



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