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Client Relationship Manager

2 months ago

Reno, Nevada, United States Henriksen Butler Full time

Position Overview: The Account Manager plays a crucial role in driving new business while overseeing current client accounts and project initiatives within designated accounts. This individual serves as the primary contact for clients regarding daily operations.

Key Responsibilities:

  • Promote and market the full range of Henriksen/Butler's offerings.
  • Coordinate necessary resources to establish, maintain, and enhance our standing within assigned accounts.
  • Respond promptly and professionally to client inquiries while following established business protocols.
  • Develop and advocate for a comprehensive business strategy based on projected business for all assigned accounts.
  • Initiate and maintain detailed profiles for all key accounts.
  • Provide monthly updates including 90-day forecasts, specific opportunities, and identified project activities for all assigned accounts.
  • Keep the team informed with detailed status reports from customer service regarding all account activities, including open orders, proposals, and ongoing projects.
  • Notify the team of any issues or unresolved matters, changes in personnel, product standards, or competitive actions.
  • Participate in all sales and team meetings.
  • Engage in relevant training opportunities.
  • Submit all required information within designated timelines.
  • Perform other duties as assigned, which may evolve due to personal growth, organizational development, or advancements in technology and industry.

About Henriksen/Butler:

  • Since its inception, Henriksen/Butler has been a leading force behind some of the most esteemed commercial, healthcare, educational, and governmental projects in the region. We provide a comprehensive array of solutions and services for interior environments, from initial installation to ongoing maintenance and support.

Why Join Henriksen/Butler:

  • Henriksen/Butler has expanded over the years, becoming the largest contract furniture dealer in the region. Our success is attributed to the collective expertise of our talented employees and fruitful collaborations with manufacturers of high-quality products. We are dedicated professionals who deliver innovative solutions for our clients every day.

Desired Skills & Experience:

  • Bachelor's degree from an accredited institution with a focus on sales, marketing, or design preferred.
  • 2-5 years of demonstrated experience in sales account management; experience in the furniture industry is highly advantageous.
  • Valid driver's license and personal vehicle required.
  • Excellent written and verbal communication, interpersonal, and customer service skills.
  • Proficient in Microsoft Office Suite and capable of learning new software applications.
  • Strong organizational, time management, customer service, and problem-solving abilities.
  • Ability to adapt to changes in the work environment and manage priorities effectively.
  • Utilize analytical and decision-making skills to provide solutions and resolve issues in various contexts.
  • Work collaboratively as part of a team to ensure project efficiency from inception to completion.
  • Ability to interpret and understand floor plans and related technical drawings.
  • Demonstrate flexibility, initiative, and sound judgment in handling confidential materials and complex sales challenges.