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Independent Field Auto Appraiser

2 months ago

Jonesboro, Arkansas, United States Property Damage Appraisers Full time
About the Role

We are seeking a skilled Auto Damage Estimator to join our team of Property Damage Appraisers. As an Auto Damage Estimator, you will be responsible for verifying and accurately providing electronic estimates on the cost of repairs on automobiles.

Key Responsibilities
  • Verify and accurately provide electronic estimates on the cost of repairs on automobiles
  • Review each assignment by speaking with the owner or representative, researching records, and inspecting any involved property
  • Inspect all angles of vehicle, both interior and exterior visually and manually
  • Evaluate and successfully negotiate operations and cost of repairs
  • Deliver a positive customer service experience to all internal, external, current, and prospective clients
  • Meet cycle-time and quality KPIs in a fast-paced performance driven environment
Requirements
  • 1 + years field claims experience including auto claims
  • Electronic estimating experience using one or all estimating platforms: Mitchell, CCC, Audatex
  • 1+ year, strong customer service and conflict resolution competency
  • 1+ year, in being able to successfully perform work independently (self-motivated)
  • Excellent organization, attention to detail and adaptability
  • Smart phone or other device capable of taking quality photos and transmitting them
Preferred Qualifications
  • State licensing required (if applicable)
  • Appraiser's license - if applicable to location
  • Adjuster's license - if applicable to location
  • I-CAR Certification preferred
  • High School diploma or equivalent preferred
Working Conditions

100% travel is required within designated working territory based on the location of assignments received. Normal office or field claims environment. Ability to operate a motor vehicle for up to 8 hours daily, repeatedly entering and exiting the vehicle. Must be able to make physical inspections of auto loss sites. Must be able to work outdoors in all types of weather. Available to work catastrophic loss events. Willingness to work irregular hours and to travel with possible overnight requirements a plus.

Computer and Phone System Requirements
  • CPU: Intel or AMD Processor (4 core / 2.7 GHz or better)
  • Memory: 8GB RAM
  • Storage: 128 GB SSD +
  • Windows 11 Professional
  • Recommended: 1920 x 1080 or better / Minimum Supported: 1366 x 768 or better
  • Microsoft Office: 2016 Home & Business / Professional, 2019 Home & Business / Professional, or Microsoft Office 365
  • Google Chrome
  • Smart Phone (Release date less than 4 years from today) - iOS (Apple iPhone) or Android OS (Galaxy, Note, etc.)