Casino Host

2 weeks ago

East Chicago, Indiana, United States Ameristar Casino Hotel East Chicago Full time
Job Title: Casino Hospitality Host

We are seeking a highly skilled and experienced Casino Hospitality Host to join our team at Ameristar Casino Hotel East Chicago. As a Casino Hospitality Host, you will be responsible for providing exceptional guest service and creating memorable experiences for our valued customers.

Key Responsibilities:
  • Develop and maintain relationships with mid to high-limit players to ensure guest satisfaction and repeat visits.
  • Coordinate methods to attract and retain mid to high-limit players, including developing and establishing relationships with targeted guests.
  • Deliver exceptional internal and external guest service, always exhibiting a friendly and approachable demeanor.
  • Be responsible for maintaining close ties with targeted guests through personal contact on property.
  • Arrange accommodations and amenities for guests, including shows, hotel, restaurant, and transportation.
  • Handle and resolve player problems in a professional and courteous manner.
  • Ensure guests are aware of events and supports execution through attendance and follow-up.
  • Provide complimentary items according to established guidelines and sound business practices.
  • Comply with state and local regulatory requirements.
  • Build relationships with target players through tracking systems.
  • Utilize the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines.
  • Use proactive discretionary comping to encourage repeat patronage.
  • Collaborate with work-group and all support departments to ensure player satisfaction.
  • Work with team members to achieve common goals.
  • Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.
  • Maintain high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers, including their arrangements and finances.
  • Maintain confidentiality of all players' accounts and company records and lists.
Requirements:
  • Must be at least 21 years of age.
  • High school diploma or equivalent preferred or equivalent in addition to one to three years progressive casino, marketing, or sales-related experience, or an equivalent combination of training, education, and experience that demonstrates the ability to perform the duties of the position.
  • Must be proficient in Microsoft applications.
  • Highly organized and detail-oriented.
  • Ability to think independently in making decisions to maximize customer service experience and program profitability.
  • Ability to effectively manage time and perform multiple tasks simultaneously.
  • Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
  • Excellent interpersonal skills required.
  • Must have excellent oral and written communication skills.

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