Customer Service Representative
2 weeks ago
We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Ameristar Casino Hotel East Chicago. As a key member of our Player Services team, you will be responsible for providing exceptional guest experiences and promoting our mychoice program.
Key Responsibilities- Guest Service Standards: Adhere to all departmental and property policies and procedures regarding guest service standards.
- Program Promotion: Promote the mychoice program in an enthusiastic manner and execute any guest service initiatives.
- Customer Relations: Build and retain customer relations for our 4- and 5-Star guests, resolving customer service issues according to established guidelines.
- Knowledge and Communication: Maintain knowledge of daily events and promotions, providing information on all aspects of the property's services and facilities.
- Card Issuance and Verification: Explain the benefits and issuance of the mychoice card, swiping cards at the bus lobby kiosks and creating or reprinting cards when necessary.
- Team Collaboration: Work closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction, attending daily pre-shifts and department/property meetings as required.
- Additional Responsibilities: Assist in other work areas as needed, maintaining strict confidentiality in all company matters.
- Education: High School Diploma or equivalent required.
- Experience: Previous customer service experience required; Player Services or related experience preferred.
- Skills: Excellent written and verbal communication skills, ability to maintain a high level of confidentiality and professionalism, exceptional customer service and interpersonal skills, and strong computer skills.
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Customer Service Representative
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East Chicago, Indiana, United States Ameristar Casino Hotel East Chicago Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Ameristar Casino Hotel East Chicago. As a key member of our Player Services team, you will be responsible for providing exceptional guest experiences and promoting our mychoice program.Key ResponsibilitiesGuest Service Standards: Adhere to all...