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Executive Director of Operations

2 months ago


Birmingham, Alabama, United States Urban Air Adventure Parks Full time
About the Role

Urban Air Adventure Parks is seeking a highly motivated and experienced Executive Director of Operations to lead our team and drive business success. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our indoor adventure park, ensuring a safe and enjoyable experience for our guests.

Key Responsibilities
  • Leadership and Management
    • Provide strategic direction and leadership to the operations team to achieve business objectives.
    • Develop and implement operational policies and procedures to ensure consistency and efficiency.
    • Lead by example, demonstrating a strong work ethic and commitment to excellence.
  • Guest Experience
    • Ensure that all guests have a safe and enjoyable experience at our park.
    • Monitor and address any guest complaints or concerns in a timely and professional manner.
  • Financial Management
    • Develop and manage budgets to ensure financial targets are met.
    • Monitor and control costs to optimize profitability.
  • Team Development
    • Recruit, train, and develop a high-performing operations team.
    • Provide coaching and feedback to team members to ensure they have the skills and knowledge needed to succeed.
Requirements
  • Experience
    • Minimum 3 years of experience in a leadership role in a similar industry.
  • Skills
    • Strong leadership and management skills.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong analytical and problem-solving skills.
  • Education
    • Bachelor's degree in a related field (e.g. business, hospitality, management).
About Urban Air Adventure Parks

Urban Air Adventure Parks is a leading provider of indoor adventure parks and location-based entertainment. Our mission is to create a fun and safe environment for families and individuals to enjoy. We are committed to providing exceptional customer service and creating memorable experiences for our guests.