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Service Coordinator

2 months ago

MagstattleBas, Grand Est, United States Consolidated Electrical Distributors Full time
Job Summary

We are seeking a highly organized and detail-oriented Technician Scheduler to join our Generator Service team at Consolidated Electrical Distributors.

Key Responsibilities:

  • Assign technicians to service calls based on skillset, availability, and location.
  • Schedule preventative maintenance appointments for each technician.
  • Ensure all appointments are attended to promptly, resolving any conflicts or issues that arise.
  • Track required services at each customer for annual / biannual visits.
  • Maintain accurate records of technician schedules, appointments, and missed calls.
  • Collaborate with the customer service team to communicate any changes or delays to customers.
  • Anticipate necessary parts / supplies for upcoming services.
  • Reschedule follow up appointments.
  • Ensure that a current service agreement is on file for each customer.
  • Assist service manager in billing completed work.
  • Assist service manager in scheduling repair calls and startups.
  • Contact customers to confirm scheduled services.
  • Follow up / register startups and new product.

Requirements:

  • High school diploma or equivalent; associate's degree preferred.
  • 2+ years of experience in scheduling or dispatching role.
  • Strong organizational and multitasking skills.
  • Exceptional attention to detail.
  • Ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.

Preferred Qualifications:

  • Familiarity with scheduling software and tools.
  • Proficient in Microsoft Office Suite.