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Customer Service Specialist

2 months ago

Union, Kentucky, United States Tekion Corp Full time

About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at Tekion Corp. As a key member of our implementation team, you will play a critical role in ensuring seamless software implementation for our dealership clients.

Responsibilities

  • Implement initial phases of customer-purchased product configurations
  • Work with teams through the onboarding timeline using internal company tracking tools
  • Ensure efficient delivery of quality work across multiple dealerships concurrently
  • Document and account for activity in an internal program management tool
  • Proactively anticipate dealer partners' needs, challenges, and expectations
  • Perform data entry to assist in system configurations
  • Provide updates to ensure onboarding is completed on time and within guidelines
  • Collaborate to create best practices, achieve timelines, and meet expectations
  • Seek out opportunities for process improvements
  • Develop and grow technical expertise with Tekion's software and hardware solutions
  • Log all customer interactions accurately and timely within the internal tracking system
  • Adhere to guidelines for support ticket processing and support service level agreements for response time and ticket closure
  • Facilitate communication and response, from Support Team to other departments as needed to manage cases
  • Promptly escalate items to senior team members as necessary

Requirements

  • Bachelor's degree or equivalent combination of education and work experience
  • Possess business acumen and solid customer focus
  • Be self-directed and focused on quality
  • Excellent time management and problem-solving skills
  • Strong verbal and written communication, interpersonal skills
  • Accountable and reliable. Able to meet timelines.

Perks and Benefits

  • Competitive compensation
  • Generous stock options
  • 100% employer-paid top-of-the-line medical, dental, and vision coverage for your entire family
  • Great benefits including parental leave
  • The opportunity to work with some of the brightest minds from the Silicon Valley's most dominant and successful companies
  • Be part of a hyper-growth start-up with the opportunity to grow and prosper
  • Work on the latest and coolest technologies - everything is home-grown and built ground-up
  • Dynamic work environment with a strong sense of community and collaboration
  • Open culture that encourages innovation, rewards performance, and discourages hierarchy
  • Exciting opportunities for career growth and development

Equal Employment Opportunity

Tekion Corp is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.