Customer Service Engineer

4 weeks ago


Union, Kentucky, United States IT Concepts Full time
Job Description

IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers, troubleshooting issues, and ensuring optimal operation of our computer systems and equipment.

Responsibilities:
  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues with computer systems and equipment
  • Install, maintain, and test computer systems and equipment
  • Assist in delivering remote and desk-side technical support
  • Perform diagnostic and repair activities on hardware and software components
  • Assist in setting up and maintaining user accounts, interfacing with other software applications, and compiling reports
  • Monitor open tickets in our customer incident ticketing system to ensure adherence to business processes
Requirements:
  • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline
  • 2+ years of relevant experience
  • 8 years of additional relevant experience may be substituted for education
  • Experience in conducting routine system administration tasks and logging data in system admin logs
  • Knowledge of debugging protocols and processes
  • Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment
  • Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment
Clearance Requirement:
  • US Citizen or Green card holder
  • Willing and able to get a Public Trust Suitability clearance
Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our team is dedicated to fostering an inclusive and supportive work environment, and we are committed to providing equal employment opportunities to all qualified candidates.

We are an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. We are committed to compliance with all applicable federal, state, and local laws governing equal employment opportunity.



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