Senior Manager Logistics Compliance Specialist

2 days ago

Peachtree Corners, Georgia, United States Intuitive Full time
Job Description

At Intuitive, we are united behind our mission: to revolutionize minimally invasive care through intelligent technology and innovative solutions. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference in the lives of patients and healthcare professionals worldwide.

Key Responsibilities
  • Develop and implement comprehensive logistics compliance strategies to ensure seamless import and export operations across the Americas region.
  • Lead and manage a high-performing team of logistics compliance professionals, providing guidance and support to ensure compliance with customs regulations and company policies.
  • Collaborate with cross-functional stakeholders to drive process improvements and optimize logistics compliance practices.
  • Ensure regional compliance with all applicable customs regulations, company policies, and government agency requirements.
  • Develop and maintain trade compliance policies, procedures, and standard work documents to facilitate smooth import and export operations.
  • Manage and mentor import/export compliance personnel, including hiring, goal setting, performance coaching, and teamwork.
  • Provide subject matter expertise on customs compliance matters, offering guidance and support to internal stakeholders on complex issues and transactions.
  • Elaborate common practices and process improvements, assessing the potential for automation and implementing effective solutions.
  • Oversee daily import/export shipment clearance operations, managing broker reviews and monitoring to enhance broker performance and cycle times.
  • Manage compliance with preferential and non-preferential trade, duty suspension, drawback programs, and economical customs procedures where applicable.
  • Ensure regional data integrity related to tariff classification, country of origin, and regulatory information declared to Customs and other Government Agencies.
  • Submit and monitor import/export permits/license applications and customs rulings as needed.
  • Troubleshoot and resolve problems related to incomplete/inaccurate customs documentation and/or other border crossing issues.
  • Develop and implement audit programs to ensure accuracy in shipping documents and customs declarations.
  • Oversee import and export recordkeeping practices to ensure compliance with Corporate Policy and regulations of all government agencies.
  • Supervise pre- and post-entry audits related to customs declaration, forwarder/brokers, other logistics service providers, and suppliers.
  • Monitor forwarders and customs brokers, evaluating adherence to Intuitive Brokerage SOP and metrics, and reporting findings to Corporate Logistics Compliance.
  • Monitor export shipments within the region for compliance, end-use statements, embargos, anti-boycott, etc.
  • Manage compliance initiatives and continuous improvement projects with minimal assistance and oversight.
  • Assist, maintain, and communicate Intuitive Logistics Compliance Manuals, policies, and procedures, and trade compliance guidelines.
  • Develop and conduct internal risk assessments, following up with Compliance Improvement Plans.
  • Monitor and report on trade compliance effectiveness, identify gaps, advise on local risk, and manage mitigation of these risks.
  • Develop and implement cross-functional training programs on import/export requirements.
  • Assist in global and/or regional compliance initiatives, internal audit, and self-assessment programs.
  • Participate as a core team member on new product development, new market launch, and new product launch, ensuring that all Trade Compliance requirements are met.
  • Research and make conclusions regarding Regional Customs and other government agency requirements for medical device products related to acquisitions and develop process maps where applicable.
  • Engage Global Logistics Compliance to research Customs- and regulatory requirements for new destination markets, including classification, import licenses, valuation, documentation, and import/export restrictions, and communicate back to medical device business.
  • Evaluate IT solutions to streamline and improve upon current Regional Trade Compliance practices, communicate requirements to IT, and assist with testing and solutions implementation.
  • Monitor Customs Legislation, aligning business process to comply with changing requirements, including trusted trader programs (e.g., AEO, Known Shipper).
  • Create action plans to address non-compliance within the region.
  • Manage the broker selection, RFP, and onboarding process.
  • Regularly report and present to senior management on regional LC compliance and status updates.
  • Prompt potential customer and broker contract review, suggesting red lines and alternative language consistent with Intuitive Surgical contract risk guidance.
  • Support Intuitive Surgical culture by performing work that is consistently, effectively, and reliably in accordance with the Company's values and expectations.
  • Perform other duties, tasks, or responsibilities as assigned.

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