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Child Welfare Support Specialist
2 months ago
At FamilyCore, we recognize that resilient families are fundamental to thriving communities. Our mission is to "instill hope by creating the right balance of resources and care to foster and equip healthy productive children and families." With a dedicated team of 90 professionals, we are committed to empowering families with the necessary tools and connections for success.
Our organization collaborates with educational institutions, the judicial system, and various social service entities to provide counseling, intervention, preventive education, and essential support services for families in need. As a private, non-profit, nationally accredited social service agency with over 120 years of experience, FamilyCore adopts a comprehensive approach to care, often extending support across multiple generations to uphold family integrity.
Position Summary:
As a Child Welfare Support Specialist, you will assist Child Welfare Specialists in achieving family permanency. You will act as a primary contact for clients, adhere to established office protocols, and perform additional duties necessary for the efficient operation of the office while promoting FamilyCore's mission. This is a full-time position.
Key Responsibilities:
- Maintain program equipment and workspace.
- Develop and uphold accurate, confidential documentation, visitation notes, and track required data in compliance with relevant regulations and standards.
- Follow the standards set by the Council on Accreditation.
- Ensure adherence to applicable rules and procedures.
- Organize and manage confidential information and data effectively.
- Document Parent-Child and Sibling visit case notes in the Statewide Automated Child Welfare Information System.
- Provide in-home services to support family permanency.
- Ensure a welcoming and clean environment that fosters quality interactions aligned with FamilyCore's mission.
- Implement safety protocols and policies consistently.
- Track vehicle mileage, fuel levels, and maintenance needs.
- Perform various support functions, including filing, copying, and customer service.
- Supervise and engage in parent-child and sibling visitations.
- Build and maintain professional relationships with all clients.
- Collaborate with schools, FamilyCore staff, and parents.
- Commit to professional development and cultural competency.
- Perform additional duties as assigned.
Qualifications:
Education and Experience:
- High school diploma or equivalent required.
- Two years of relevant experience preferred.
Skills and Competencies:
- Proficiency in MS Word, Outlook, and Excel.
- Strong written and verbal communication abilities.
- Capacity to maintain professional boundaries with clients.
- Client-focused approach.
- Valid Illinois Driver's License with no restrictions and proof of vehicle insurance.
- Ability to operate FamilyCore vehicles.
- Completion of child passenger safety training.
- Excellent interpersonal, problem-solving, and teamwork skills.
- Familiarity with time tracking software and other necessary tools.
- Successful completion of required background checks.
- Safe and reliable personal vehicle for FamilyCore business, including client transportation.
- CPR and First Aid certification required.
- Awareness and sensitivity to cultural and lifestyle differences.
- Completion of FamilyCore training as required.
Physical Requirements:
- Regular activities include reaching, sitting, walking, standing, grasping, and lifting up to 45 lbs.
- Occasional stooping and overhead reaching.
- Operate standard office equipment, including multi-line phones, fax machines, printers, copiers, scanners, and computers.
- Perform all job functions with or without reasonable accommodation.
Work Environment:
- Work is conducted in both office and community settings, with exposure to varying noise levels and weather conditions.
- May encounter distractions and interruptions, as well as challenging client interactions.
FamilyCore is an Equal Employment Opportunity Employer.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change at any time.
