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Medical Services Representative
2 months ago
Job Summary
Hackensack Meridian Health is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our patient access services.
Key Responsibilities
- Conduct quality interviews with patients to ensure compliance with patient safety rules and state and federal regulations.
- Gather and verify patient demographics to validate patient identity.
- Conduct intensive screening of patients to identify network status and coordination of benefits.
- Obtain patient consents and attestations as required.
- Perform job-related functions, including facility-based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection, and financial clearance.
- Adhere to the Medical Center's Quality Standards and maintain a positive patient experience.
Requirements
- High School diploma or equivalent required.
- Ability to work rotating schedules and shifts based on needs.
- Good written and verbal communication skills.
- Customer Service Oriented.
- Basic medical terminology knowledge.
- Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
Preferred Qualifications
- Bachelor's Degree and/or related experience.
- Minimum of 1+ years of experience in a hospital setting.
- Patient Financial services experience in a professional or hospital setting.
- Prior registration/insurance verification experience.
- Excellent Analytical, written and verbal communication, and interpersonal skills.
- Proficient medical terminology knowledge.
- Knowledge of insurance specifications, ICD10 and CPT4 codes.
- Bilingual (i.e. Spanish or Korean).
- Experience with EPIC HB, Cadence, and Prelude.
About Hackensack Meridian Health
Hackensack Meridian Health is a leading healthcare organization in the region, committed to delivering high-quality patient care and exceptional service.
