Dispatcher and Scheduler

5 days ago


Bloomfield, Connecticut, United States Owl Full time
Job Description: We are seeking a detail-oriented Dispatcher and Scheduler to join our team at OWL Services. As a key member of our operations team, you will be responsible for coordinating and dispatching service technicians, ensuring seamless customer satisfaction and efficient delivery.

The ideal candidate will have excellent organizational skills, with the ability to multitask in a fast-paced environment. Previous experience in a dispatcher or scheduling role is preferred, but not required.

We offer a competitive salary of $40,000 - $50,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including 10 paid holidays, flexible time off, and a company-paid life insurance policy.

In this role, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service. If you are a motivated individual with strong problem-solving skills and a focus on customer satisfaction, we encourage you to apply.

Key Responsibilities:
  • Coordinate and dispatch service tasks to remote field technicians via phone and software.
  • Rout, plan, and communicate to ensure that jobs are handled efficiently and coordinate workload for technicians and customers.
  • Communicate with technicians and customers and update systems to ensure proper information is captured as needed.
  • Understand and monitor various service level agreement requirements.


Requirements:
  • Bachelor's degree or equivalent experience preferred.
  • 1-2 years of experience in a dispatcher or scheduling role preferred.
  • Excellent organizational and communication skills.
  • Ability to work independently and handle high volumes of service calls/emails.
  • Strong focus on customer satisfaction and service delivery in a fast-paced environment.


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