Service Coordinator Specialist
3 weeks ago
As a Service Coordinator at OWL Services, you will play a critical role in managing various communication channels for service requests and dispatching field technicians. Your goal will be to ensure efficient job handling and coordinate workload for technicians and customers.
About the RoleThe Service Coordinator/Dispatcher is responsible for monitoring various communication channels, coordinating and dispatching service tasks to remote field technicians, routing and planning jobs for efficient completion, and ensuring accurate data entry and maintenance of client information.
This position requires strong organizational skills, attention to detail, and excellent communication and problem-solving abilities. You must be able to multitask in a busy work environment, have experience using mapping and dispatch software, and be proficient in MS Office products.
You will also be responsible for assisting in closing service calls and invoicing work as needed, performing general office duties, and completing other tasks assigned by management.
Requirements- Bachelor's degree or equivalent preferred;
- 1-3 years of experience in a service coordinator, scheduler, service dispatch or construction dispatcher role;
- Ability to work independently and handle high-volume service calls and emails;
- Excellent communication and organizational skills;
- Proven problem-solving skills and ability to determine solutions in real-time;
- Strong interpersonal skills and ability to interact with remote service technicians;
- Experience using mapping and dispatch software preferred;
- Knowledge of DOT laws and regulations a plus;
- Knowledge/Experience with Salesforce a plus;
- Proficient in MS Office products Outlook, Excel, Word;
- $60,000 - $70,000 per year, depending on experience;
- 10 Paid Holidays;
- Flexible Time Off;
- 401(k) Company Match;
- Health, Dental, and Vision Insurance;
- HSA and FSA;
- Disability & Occupational Accident Insurance;
- Company-Paid Life Insurance Policy;
- Employee Assistance Program (EAP);
- World-class paid training program for career success.
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