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Business Operations Manager

2 months ago

Orlando, Florida, United States Finexio Full time
Job Overview

Finexio is a leading provider of innovative payment solutions, empowering finance leaders to focus on decision-making while our software efficiently handles payment procedures.

We are a rapidly growing company, leading disruptors in the B2B Payments and Fintech sector, with substantial investments from key players in the industry, including JP Morgan and Discover.

Key Responsibilities
  • Implement robust transactional monitoring systems to ensure operational efficiency and exceptional customer service.
  • Optimize operational processes to improve service quality and efficiency.
  • Provide exceptional customer support, addressing inquiries and resolving issues promptly.
  • Develop expertise in accounts payable processes and provide product training to customers.
  • Collect customer feedback and ensure seamless resolution of customer inquiries.
Requirements
  • Bachelor's degree in business or equivalent.
  • 3+ years of experience in technology-related business.
  • Knowledge of banking and payment products.
  • Experience in team leadership and project management.
  • Experience with Salesforce and Zendesk.
What You'll Be Doing
  • Drive customer success through program management and provide omni-channel support.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with cross-functional teams to identify and resolve customer issues.
  • Stay up-to-date with industry trends and best practices in payment solutions.
Benefits
  • Culture focused on client success and growth opportunities.
  • Competitive salary and stock options.
  • Comprehensive benefits package.

Compensation: $60,000- $75,000 + equity.