Sales Associate, Customer Experience Expert

2 weeks ago


Burlington, Massachusetts, United States Knitwell Group Full time

About Us

At Knitwell Group, we're passionate about empowering women to express their authentic selves through fashion. Our brand, LOFT, creates modern, feminine clothing that inspires confidence and self-expression. As a Sales Associate, you'll be the face of our brand, helping customers find their perfect style and creating unforgettable shopping experiences.

The Role

You'll be responsible for creating personalized connections with customers, offering styling recommendations, and maintaining a beautifully organized store environment. Your goal will be to drive brand loyalty and provide exceptional customer service, all while working collaboratively with your team to achieve individual and store goals.

Key Responsibilities

  • Connect with customers, listen to their needs, and create personalized experiences.
  • Share product knowledge and recommendations to style customers.
  • Uphold the highest visual and operational standards, always focusing on the customer.
  • Partner with store leaders to achieve individual goals and daily expectations.
  • Build productive relationships by sharing ideas and being helpful to others.

Requirements

  • Sales Associate or customer-focused experience (preferred).
  • Bring a hospitality mindset when engaging with customers.
  • Flexible availability, including evenings, weekends, and holidays.
  • Technology proficiency and ability to operate a point-of-sale system.
  • Take initiative in making thoughtful decisions.

Benefits

  • Merchandise discount across our brands, including Ann Taylor, LOFT, and Lane Bryant.
  • Support for individual development and opportunities for growth within our family of brands.
  • A culture of giving back, with opportunities to support local communities.
  • 401(k) benefits.

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