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Customer Engagement Analyst
2 months ago
Job Role:
Customer Success Analyst
About SCRUT Automation
Scrut Automation is a cutting-edge platform focused on information security and compliance monitoring, designed to assist small and medium cloud-native businesses in establishing and maintaining a strong security framework while adhering to various information security standards such as SOC 2, ISO 27001, GDPR, and others seamlessly.
Utilizing the Scrut platform, clients can significantly decrease their manual efforts for security and compliance tasks by up to 70%, while gaining real-time insights into their security posture.
Founded by alumni from prestigious institutions, the founding team brings over 15 years of collective experience in the information security domain.Scrut operates globally, with a diverse clientele spanning India, APAC, North America, Europe, and the Middle East.
Supported by notable investors including Lightspeed Ventures, MassMutual Ventures, and Endiya Partners, along with distinguished angels from the global SaaS ecosystem.
Overview Of The Job Profile
The Business/Customer Success Analyst will be instrumental in enhancing Customer Success by fostering relationships with clients in our rapidly expanding organization.
Responsibilities
1. Manage Customer Life Cycle & Account Oversight – from Sales Transition, Ensure seamless onboarding, and Maintain consistent engagement through Monthly and Quarterly Business Reviews, fostering a relationship built on Trust & Transparency.
2. Facilitate customer onboarding with integration assistance and promote product adoption.
3. Advocate for the customer's voice and influence the product development trajectory.
4. Prioritize understanding every facet of the customer experience, placing their needs at the forefront.
5. Utilize data and analytics to identify at-risk customers and proactively engage to reduce churn risk.
6. Monitor initiatives aimed at achieving excellence in customer satisfaction and establish new capabilities.
7. Become a subject matter expert on Scrut Automation and how our platform enhances security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA, and GDPR).
Requirements
1. 2-4 years of experience in Customer Success or Account Management within a SaaS environment.
2. Familiarity with the cybersecurity or compliance sector.
3. Strong communication skills paired with critical thinking capabilities.
4. Problem-solving mindset and a customer-centric approach.
5. Comfortable discussing technical concepts with a technical audience.
6. Exceptional multitasking abilities.
7. A strong work ethic and the ability to seek assistance when necessary.
Why should this job excite you?
1. Opportunity to make a significant impact in one of the most promising, high-growth SaaS startups.
2. Join a high-performing, action-oriented team.
3. Gain extensive exposure to the founders and leadership.
4. Influence the future of B2B SaaS Customer Success with your innovative ideas.
5. Enjoy a competitive compensation package, benefits, and a supportive work culture.
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