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Retail Operations Supervisor

2 months ago

Stillwater, Minnesota, United States Holiday Companies Full time

Company Overview:

Join Holiday Companies, a leader in the retail sector, where we prioritize exceptional customer experiences and operational excellence.

Position Title: Retail Operations Supervisor

Availability: Flexible scheduling required.

KEY RESPONSIBILITIES:

Leadership and Oversight:

Supervise a team of employees, including Assistant Managers and Customer Service Representatives, fostering a positive work environment.

Recruit, onboard, and mentor enthusiastic team members to ensure outstanding customer service.

Organize and delegate tasks to maintain a clean, well-stocked, and organized store in alignment with company standards.

Maintain a professional demeanor while supporting team members and management.

Schedule staff in accordance with business needs to enhance customer service and uphold store standards.

Utilize effective management techniques to guide hiring, training, and employee development.

Customer and Community Engagement:

Build and nurture professional relationships with suppliers and community members.

Deliver exceptional service and promptly address customer inquiries and concerns.

Ensure consistent attendance and a positive public image for the store.

Training and Employee Development:

Conduct regular performance evaluations and provide constructive feedback to team members.

Facilitate training sessions to ensure compliance with company standards in customer service and safety protocols.

Mentor employees on cash handling procedures to minimize risk.

Ensure all staff complete necessary training promptly.

Communication:

Establish effective communication channels to keep all employees informed.

Organize regular meetings with team members to discuss store operations and updates.

Planning and Organization:

Assess store needs and develop action plans to achieve operational goals.

Maintain organized store documentation and records.

Oversee inventory management to ensure products are stocked and displayed appropriately.

Financial Management:

Analyze sales and expenses to optimize profitability.

Prepare budgets and forecasts while managing merchandise margins effectively.

Safeguard financial transactions and report discrepancies as needed.

QUALIFICATIONS:

  • High school diploma or equivalent, with 1-2 years of retail experience preferred.
  • Proven ability to lead and train staff effectively.
  • Proficient in computer usage for reporting and inventory management.
  • Valid driver's license and reliable transportation.
  • Strong communication skills in English, both verbal and written.
  • Ability to perform essential job functions and meet physical demands.
  • Food safety certifications may be required.

PHYSICAL DEMANDS:

Must be able to work a minimum of 50 hours per week, with exposure to varying temperatures and the ability to lift up to 50 pounds.

WORK ENVIRONMENT:

Work primarily indoors with occasional outdoor tasks. Flexibility in scheduling is required, including weekends and holidays.

ACKNOWLEDGMENT:

This job description outlines the general nature and level of work to be performed and is not intended to be a comprehensive inventory of all duties and responsibilities. The company reserves the right to modify this job description at any time.

Holiday Companies is an Equal Opportunity Employer, committed to inclusivity and compliance with all applicable laws regarding disability accommodations.