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Team Lead, Coffee Operations

2 months ago

Washington, United States Rippling Full time


At Rippling, we understand that coffee is more than just a beverage; it’s a vital part of our daily routine that fosters connections and enhances experiences. Our commitment to excellence in every cup reflects our dedication to quality and community.

As a Team Lead in our coffee operations, you will:

  • Create an inviting environment that encourages customer engagement and satisfaction.
  • Identify opportunities to connect with customers and enhance their experience.
  • Prepare beverages that meet our high standards of quality.
  • Participate in daily tastings to broaden your coffee expertise.
  • Support your colleagues in maintaining our mission and values.
  • Adhere to cleanliness and safety protocols to ensure a pleasant café atmosphere.
  • Embrace continuous learning and development opportunities.

Ideal Candidates Will Possess:

  • A passion for coffee, including enjoyment in both its preparation and discussion.
  • The ability to learn quickly and a desire to deepen your coffee knowledge.
  • Strong communication skills, both verbal and written, with a willingness to seek clarification when necessary.
  • A collaborative spirit and the ability to work effectively within a team.
  • Excellent interpersonal skills to build rapport with diverse customers.
  • A proactive approach to problem-solving and a commitment to assisting both team members and customers.
  • A receptiveness to constructive feedback.
  • A genuine enthusiasm for advancing your career in the coffee industry, with numerous growth opportunities available.

Experience Requirements:

  • A minimum of one year in a supervisory role is required.

Basic Qualifications:

  • Consistent attendance and punctuality, with or without reasonable accommodation.
  • Flexibility to work varied hours, including mornings, evenings, weekends, and holidays.
  • Adherence to operational standards and procedures.
  • Ability to engage with customers and address their needs through clear communication.
  • Capability to prepare food and beverages according to established standards or customized requests.
  • Willingness to perform a variety of tasks within the café during each shift.

Compensation:
Competitive hourly rate.