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Customer Care Advocate I or II

2 months ago

Milwaukee, Wisconsin, United States Regal Rexnord Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Advocate I or II at Regal Rexnord. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through expert product knowledge, effective communication, and timely issue resolution.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of Regal Rexnord's products and services to effectively address customer needs.
  • Communication: Communicate effectively with customers, internal teams, and stakeholders to ensure seamless issue resolution and customer satisfaction.
  • Problem-Solving: Analyze and resolve complex customer issues, often requiring collaboration with internal teams and stakeholders.
  • Continuous Improvement: Participate in training initiatives and contribute to process improvements to enhance customer experience and team performance.
Requirements
  • Education: High school diploma required; college degree or equivalent work experience preferred.
  • Experience: Two to three years of professional customer care experience, depending on the level (I or II).
  • Skills: Excellent communication and interpersonal skills, basic to intermediate Excel skills, and experience with business tools such as SharePoint, MS Teams, and Windows Operating Systems.
What We Offer
  • Competitive Compensation: A comprehensive compensation package, including medical, dental, vision, and prescription drug coverage.
  • Benefits: Paid time off, holidays, 401(k) retirement plan with matching employer contributions, life and accidental death & dismemberment (AD&D) insurance, and paid leaves.
  • Tuition Assistance: Opportunities for professional development and education assistance.
About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world. We provide sustainable solutions that power, transmit, and control motion, serving various end markets, including factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.