Member Services Manager

3 weeks ago


Richmond, Texas, United States Sam's Club Full time
About the Role

As a Member Services Manager at Sam's Club, you will play a critical role in providing exceptional member experiences. You will be responsible for supervising and training associates, handling customer complaints and issues, and promoting membership programs and services.

Responsibilities:

  • SUPERVISE AND TRAIN ASSOCIATES ON PROCESSSES AND PROCEDURES
  • PROVIDE EXCEPTIONAL MEMBER SERVICE BY ASSISTING WITH PURCHASING DECISIONS, LOCATING MERCHANDISE, AND RESOLVING ISSUES
  • OVERSEE CLAIMS AND RETURNS, AS WELL AS MERCHANDISE ZONING AND ARRANGEMENT
  • COMPLETE ACCOUNTING RECORDS, FILES, TRANSACTIONS, AND OTHER REQUIRED DOCUMENTATION

Requirements:

  • 6 months retail experience, including operating front-end equipment
  • 6 months customer service experience
  • Must be at least 18 years old

Salary Range: $20.00 - $28.00/hour

Why Join Our Team?

We're committed to creating a positive and inclusive work culture that values diversity, equity, and inclusion. Our team members enjoy a range of benefits, including health insurance, paid time off, and retirement savings plans. We're passionate about delivering exceptional member experiences and driving business results.



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