Commercial Lines Support Specialist

2 days ago


Atlanta, Georgia, United States PointeNorth Insurance Group Full time
About the Role

We are looking for a highly skilled Commercial Lines Support Specialist to join our team at PointeNorth Insurance Group. This role will provide critical support to the Commercial Lines team, ensuring seamless data migration and consistency.

Key Responsibilities:
  • Collaborate with the M&A team to ensure smooth data transfer and accuracy.
  • Verify data integrity and resolve discrepancies with relevant teams.
  • Monitor, validate, and reconcile carrier downloads to AMS360.
  • Address download errors and maintain accurate client and policy records.
  • Serve as the primary point of contact for troubleshooting download-related issues with carriers and IT.
  • Prepare data summaries, trend analyses, and performance insights for leadership.
  • Maintain documentation on reporting processes to ensure continuity and accuracy.
  • Update and maintain metric scorecards for team performance tracking.
  • Present scorecard insights to the Commercial Lines Manager to drive performance improvements.
  • Organize meetings, prepare agendas, and maintain minutes for Commercial Lines department initiatives.
  • Facilitate interdepartmental coordination on shared tasks, including reporting and compliance.
  • Respond promptly to team inquiries and provide support where needed.

This role is ideal for someone with experience in Microsoft Office Suite and a strong analytical mindset. Estimated Salary: $60,000 - $70,000 per annum.



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