Retail Store Director

2 weeks ago


Boca Raton, Florida, United States Chico's FAS Full time

About Us

At Chico's FAS, we're passionate about delivering exceptional customer experiences and fostering a culture of inclusivity and respect. As a leading fashion retailer, we're committed to providing our customers with the latest trends and styles in a welcoming and supportive environment.

Job Summary

We're seeking an experienced Retail Store Director to lead our team at our Boca Raton location. As a key member of our management team, you'll be responsible for driving sales and operational excellence, while maintaining a high level of customer satisfaction and employee engagement.

Key Responsibilities:

Performance Culture

  • Analyze sales reports and KPIs to determine business needs and execute in-store business and sales strategies.
  • Establish and communicate clear expectations, holding store teams and yourself accountable for achieving brand, performance, and behavior standards.
  • Control payroll and supply budget to ensure efficient operations.
  • Perform and oversee basic operational activities, including scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review, and payroll accuracy documents.

Customer Experience

  • Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards to ensure a cohesive omni-channel experience.
  • Ensure prompt resolution of customer concerns and maintain a fast and efficient register experience.

Talent

  • Attract, recruit, hire, and retain a high-performing team.
  • Focus on developing talent by conducting ongoing talent development discussions and interpreting Key Performance Indicator reports.

Requirements:

• High School diploma or equivalent

• 3+ years of retail management experience

• Excellent communication, verbal, and written skills

• Proven excellent customer service skills with a statistical track record in all areas of sales and leadership

• Strong organizational skills and ability to multi-task in a fast-paced environment

• Excellent leadership qualities, training, and team-building skills

Benefits:

We offer a competitive salary, ranging from $60,000 to $80,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.

Location:

Boca Raton, FL 33431

Total Estimated Salary: $72,000 - $96,000 per year


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