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Retail Operations Supervisor

2 months ago

Nashville, Tennessee, United States World Market Full time

Role Overview

As a pivotal member of the management team, you will work closely with the Store Manager to cultivate a customer-centric retail environment. Your leadership will drive effective operational routines, uphold visual merchandising standards, and enhance team engagement.

Key Responsibilities

  • Collaborate with the Store Manager to foster a culture focused on customer satisfaction through strategic engagement and operational excellence.
  • Analyze market trends and utilize available data to identify opportunities for business growth and implement necessary actions.
  • Promote and exemplify the core values and culture of World Market within the team.
  • Recruit, mentor, and retain a high-performing team dedicated to delivering exceptional customer service, aligned with company values.
  • Ensure a safe and compliant work environment through continuous training and accountability.
  • Manage daily operational tasks and responsibilities in the absence of the Store Manager.
  • Perform additional duties as assigned to support overall store operations.

Customer Experience Focus

  • Utilize all available resources to educate the team on product knowledge and effective selling techniques.
  • Ensure all team members effectively use company tools to enhance the customer experience.
  • Oversee the successful implementation of omnichannel initiatives to drive sales.
  • Encourage customer engagement to support loyalty programs.

Qualifications

  • Demonstrated leadership abilities, including a commitment to customer service, urgency, attention to detail, and problem-solving skills.
  • A minimum of 2 years of relevant leadership experience in a dynamic retail environment is preferred.
  • Flexibility to work varied hours, including evenings and weekends, as required by business needs.
  • Must be at least 21 years of age.
  • Capability to lift items weighing up to 40 lbs.

Benefits of Working with Us

  • Flexible scheduling options to support your work-life balance.
  • Employee discounts on World Market products.
  • A welcoming and supportive workplace culture.
  • An inclusive environment that encourages authenticity and personal growth.
  • Eligible employees can access comprehensive benefits including Medical, Dental, Vision, and a 401(k) Savings Plan.

Part-time employees may participate in the Company's 401(k) plan after meeting certain criteria. Full-time employees are eligible for benefits after a specified period of continuous employment.