Patient Experience Ambassador
7 days ago
We are seeking a highly skilled Patient Care Coordinator to join our team at HearingLife. This individual will be responsible for ensuring a positive patient experience, attracting new patients, and managing administrative and operational functions.
Key Responsibilities- Act as the face of our retail clinics, providing exceptional customer service and ensuring a positive patient experience.
- Drive patient appointment and clinic revenue generation through outbound and follow-up calls to potential and existing patients.
- Manage data entry, appointment scheduling, and office supply inventory using company-approved protocols.
- Maintain accurate accounts of petty cash, bank deposits, and credit transactions.
- Work with patients to collect insurance documentation and maintain hearing aid inventory.
- High School Diploma or equivalent; Associate degree preferred but not required.
- Minimum of 1 year of previous front office experience, preferably in a customer service or sales setting.
- Superior multi-tasking and time management discipline.
- Ability to work independently and collaboratively with staff and support services.
- Skilled in handling sensitive matters and patients with tact, courtesy, and discretion.
- Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.
- Comprehensive health benefits, including medical, dental, vision, and HSA options.
- Paid Time Off, company-paid holidays, and floating holidays.
- Investment in your future through our competitive 401(k) program.
- Exclusive discounts and programs, including employee and family purchase hearing aid programs.
- Ambitious growth opportunities, including DMIT, Apprentice, and Amplify Leadership programs.
- A thriving, positive work environment that lives its core values: Create Trust, Team Players, Can-Do Attitude, and Innovative Solutions.
- Empower Your Ambitions with up to $$$$ annually for education expense reimbursement.
- Refer & Earn program rewards you with up to $$$ per hire, depending on the role.
- Protection for the unexpected through basic life and AD&D insurance, as well as short-term disability insurance.
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