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Customer Service Representative

2 months ago

West Palm Beach, Florida, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build trust relationships with customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals, driving revenue growth and profitability
  • Stay up-to-date on product knowledge, features, and benefits, making informed recommendations to customers
  • Maintain a clean and organized store environment, ensuring a positive customer experience
  • Load and unload delivery trucks, assisting with inventory management and control
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least 18 years of age; legally authorized to work in the country of employment
  • Ability to read, write, comprehend, and communicate in English; Spanish language proficiency a plus
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Availability to work a variety of shifts, including evenings and weekends
Preferred Qualifications
  • Valid driver's license; at least one year of experience in a delivery, retail, or customer service role
  • Previous work experience selling paint and paint-related products; operating tinting and mixing equipment
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with exceptional service, quality products, and innovative solutions. Our company values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

We are an equal opportunity employer, committed to hiring and promoting individuals based on their skills, experience, and qualifications. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.