Customer Service and Operations Associate
6 days ago
We are seeking a highly motivated and experienced Customer Service and Operations Associate to join our team at Chamberlain Group. As a key member of our Operations function, you will be responsible for providing exceptional customer service and support to our internal and external customers.
Key Responsibilities- Maintain heavy daily telephone contact with external and internal customers regarding product information, needs, and availability.
- Serve as the main point of contact for key or international accounts for order entry, order status, pricing, and billing issues.
- Provide ongoing support for Outside Sales teams.
- Enter orders into the system and expedite them according to established processes and procedures.
- Respond to customer requests to ensure the highest level of customer service.
- Follow up with customers regarding the status of their open orders and relay shipping information.
- Utilize CRM solutions to initiate and process customer cases and create and maintain reports.
- Initiate and process customer claims and disputes.
- Distribute customer email inquiries to the appropriate branch personnel.
- Perform assigned tasks utilizing standard work and policies to ensure the highest levels of safety and quality.
- Assist with inventory tracking, maintenance, and overall restocking efforts of the branch.
- Meet and greet all will-call customers and ensure their orders are completed expeditiously.
- Review dealer web orders to determine if they require special handling due to inventory, location, or special shipping instructions.
- Operate forklift and other branch equipment as required.
- High school diploma/GED.
- Minimum of 4 years of customer care experience in a manufacturing or distribution environment.
- Excellent communication, organization, and problem-solving skills.
- Strong computer skills.
- Preferred qualifications: some college or equivalent experience, Certified Automatic Gate System Designer, forklift experience, and proficiency in Spanish.
We offer a comprehensive benefits package, including health, dental, and vision insurance, HSA/FSA, long-term and short-term disability, company-paid life insurance, wellness incentives, 401(k), and vacation/PTO.
This position is eligible for participation in a short-term incentive plan, subject to the terms of the applicable plans and policies.
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