Customer Service and Operations Associate

6 days ago


Escondido, California, United States Chamberlain Group Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service and Operations Associate to join our team at Chamberlain Group. As a key member of our Operations function, you will be responsible for providing exceptional customer service and support to our internal and external customers.

Key Responsibilities
  • Maintain heavy daily telephone contact with external and internal customers regarding product information, needs, and availability.
  • Serve as the main point of contact for key or international accounts for order entry, order status, pricing, and billing issues.
  • Provide ongoing support for Outside Sales teams.
  • Enter orders into the system and expedite them according to established processes and procedures.
  • Respond to customer requests to ensure the highest level of customer service.
  • Follow up with customers regarding the status of their open orders and relay shipping information.
  • Utilize CRM solutions to initiate and process customer cases and create and maintain reports.
  • Initiate and process customer claims and disputes.
  • Distribute customer email inquiries to the appropriate branch personnel.
  • Perform assigned tasks utilizing standard work and policies to ensure the highest levels of safety and quality.
  • Assist with inventory tracking, maintenance, and overall restocking efforts of the branch.
  • Meet and greet all will-call customers and ensure their orders are completed expeditiously.
  • Review dealer web orders to determine if they require special handling due to inventory, location, or special shipping instructions.
  • Operate forklift and other branch equipment as required.
Requirements
  • High school diploma/GED.
  • Minimum of 4 years of customer care experience in a manufacturing or distribution environment.
  • Excellent communication, organization, and problem-solving skills.
  • Strong computer skills.
  • Preferred qualifications: some college or equivalent experience, Certified Automatic Gate System Designer, forklift experience, and proficiency in Spanish.
What We Offer

We offer a comprehensive benefits package, including health, dental, and vision insurance, HSA/FSA, long-term and short-term disability, company-paid life insurance, wellness incentives, 401(k), and vacation/PTO.

This position is eligible for participation in a short-term incentive plan, subject to the terms of the applicable plans and policies.


  • Sales Associate

    3 days ago


    Escondido, California, United States 7-Eleven Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at 7-Eleven. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and operating the cash register.Key ResponsibilitiesCustomer Service: Provide prompt, efficient, and...


  • Escondido, California, United States TRI-AD Full time

    Job SummaryThe Participant Services Associate plays a vital role in providing exceptional customer service to participants, ensuring timely and effective resolution of inquiries and issues.Key ResponsibilitiesRespond to Participant InquiriesRespond to participant inquiries via phone calls, emails, and voicemails within standard service-level agreementsAnswer...


  • Escondido, California, United States Lakehouse Hotel and Golf Resort Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Wine Service Associate to join our team at Lakehouse Hotel and Golf Resort. As a Wine Service Associate, you will play a key role in providing exceptional customer service and enhancing the overall guest experience at our resort.Key ResponsibilitiesGuest Hospitality: Greet guests with a warm welcome...


  • Escondido, California, United States Chamberlain Group Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative III to join our team at Chamberlain Group. As a key member of our Operations function, you will be responsible for providing exceptional customer service and support to our internal and external customers.Key ResponsibilitiesMaintain heavy daily telephone contact...


  • Escondido, California, United States G&M Oil Company, Inc. Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at G&M Oil Company, Inc. This role is responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide exceptional customer service,...


  • Escondido, California, United States Circle K Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, driving sales growth, and leading a team of sales associates.Key Responsibilities:Provide excellent customer...


  • Escondido, California, United States Palomar Health Full time

    Position OverviewThe Culinary Service Associate II plays a crucial role in the food preparation and service operations within the healthcare environment. This position is responsible for a variety of tasks that ensure the efficient delivery of meals to patients and cafeteria patrons.Key Responsibilities1. **Food Preparation and Service**: Engage in routine...


  • Escondido, California, United States Panda Restaurant Group Full time

    About the RoleWe're seeking a Service Team Associate to join our team at Panda Restaurant Group. As a Service Team Associate, you will be responsible for creating a warm and welcoming environment for our guests and providing exceptional service.ResponsibilitiesProvide great customer service and ensure a positive dining experience for our guestsWork...

  • Sales Associate

    4 days ago


    Escondido, California, United States Carter'sOshKosh Full time

    About UsCarter's/OshKosh is a leading North American apparel retailer, specializing in high-quality clothing for babies and young children. Our company values a welcoming and inclusive environment, where employees can grow and develop their skills.Job SummaryWe are seeking a Sales Associate to join our team. As a Sales Associate, you will be the first point...

  • Sales Associate

    2 days ago


    Escondido, California, United States Carter's Full time

    About Carter'sCarter's is a leading North American apparel retailer, specializing in high-quality clothing for babies and young children. As a Sales Associate, you will be part of a dynamic team that values customer satisfaction, teamwork, and growth.Job SummaryWe are seeking a Sales Associate to join our team, providing exceptional customer service and...


  • Escondido, California, United States Cycles Consulting, inc. Full time

    About Cycles Consulting, inc.We are a leading provider of technology and communications services, working with clients across the country to connect them with their target audiences and generate revenue through reliable brand advertising and client-facing solutions.Job SummaryWe are seeking a dedicated and customer-focused individual to join our team as a...


  • Escondido, California, United States Panda Restaurant Group Full time

    About the RoleWe're seeking a Service Team Associate to join our team at Panda Restaurant Group. As a Service Team Associate, you will be responsible for creating a warm and welcoming environment for our guests and providing exceptional service.ResponsibilitiesProvide great customer service and ensure a positive dining experience for our guestsWork...


  • Escondido, California, United States Library Systems & Services Full time

    Position OverviewThe organization is looking for a part-time Literacy Services Associate to support its Literacy Programs. This role will report directly to the Literacy Coordinators. The ideal candidate will exhibit a friendly demeanor, possess outstanding communication and organizational skills, and demonstrate a strong commitment to promoting literacy.Key...


  • Escondido, California, United States Palomar Health Full time

    Position OverviewThe Culinary Service Associate II plays a vital role in the food preparation and service operations, ensuring high standards of quality and safety for both patients and cafeteria patrons. This position involves the operation of essential food preparation equipment and maintaining cleanliness in designated areas according to established...


  • Escondido, California, United States Library Systems & Services Full time

    Position OverviewLibrary Systems & Services is in search of a part-time Literacy Services Associate to support our Literacy Programs. This role will report directly to the Literacy Coordinators and is ideal for individuals who are enthusiastic about promoting literacy and possess strong communication and organizational skills.Key ResponsibilitiesFacilitating...


  • Escondido, California, United States Northgate Markets Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Northgate Markets. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • Escondido, California, United States Aldi Inc. Full time

    Job Summary:As a Cashier with Aldi Inc., you will:Process customer transactions efficiently and accurately.Adhere to cash handling policies and procedures to minimize losses.Provide exceptional customer service, addressing sales, problems, or concerns in a professional manner.Perform general cleaning duties to maintain a clean and safe store...


  • Escondido, California, United States Palomar Health Full time

    Position OverviewThe Culinary Service Associate II plays a vital role in the food preparation and service operations within the healthcare environment. This position involves a variety of essential tasks that ensure quality service for patients and cafeteria patrons alike.Key ResponsibilitiesExecute a range of routine tasks related to food preparation and...


  • Escondido, California, United States Library Systems & Services Full time

    Position OverviewThe Literacy Services Associate 2 plays a vital role in enhancing literacy initiatives within the community. This part-time position is integral to the operations of Literacy Services and reports directly to the Literacy Coordinators. Ideal candidates will demonstrate a friendly demeanor, exceptional communication skills, and a strong...


  • Escondido, California, United States Library Systems & Services Full time

    Position OverviewThe Literacy Services Associate 2 plays a crucial role in enhancing literacy initiatives within the community. This part-time position, reporting to the Literacy Coordinators, requires a candidate who is enthusiastic about literacy and possesses exceptional communication, organizational, and presentation skills.Key...