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Strategic Account Operations Manager

2 months ago

Mountain View, California, United States Athelas Full time
About the Role

We are seeking a highly skilled and experienced professional to join our Strategic Account Operations team at Athelas. As a key member of our Operations team, you will play a pivotal role in driving business growth and process improvement across the organization.

Key Responsibilities
  • Develop and maintain relationships with executive teams at our largest clients
  • Exceed client revenue targets through operational optimization and new growth initiatives
  • Standardize and improve internal and client operations to enhance efficiency
  • Ensure timely and efficient execution of all essential aspects of internal operations projects
  • Collaborate with cross-functional teams, including Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
  • Break down complex business problems and drive operational metrics
  • Understand the business in-and-out to proactively address emerging challenges
Requirements
  • 7+ years of experience in consulting, investment banking, executive relationship management, or operations at a fast-paced SaaS tech company
  • Experience with data analysis and developing data-driven solutions to new challenges
  • Familiarity with SQL is required
  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
  • Ability to oversee the entire project management process and ensure timely and qualitative onboarding
  • Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives
  • Proficiency in documenting and developing best practices to enable incremental improvement and optimization
  • Strong leadership skills, including project management and team leadership
  • Business acumen, including understanding of business needs and facilitating executive decisions
  • Truth-seeking skills, including asking questions and seeking to understand customer requests
  • Data-oriented skills, including tracking, prioritizing, and driving multiple concurrent projects to success
  • Comfort in a fast-paced, autonomous environment
What You'll Love About Working at Athelas
  • Highly driven team working towards exceptional results
  • Strong backing from top investors, including General Catalyst, Sequoia, Y Combinator, and more
  • Incredible growth opportunities, with a rapidly scaling company and industry-leading runway
  • Competitive benefits, including unlimited PTO, medical, dental, vision, and more