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Technical Support Specialist
2 months ago
Harris Local Government Solutions Inc. - Remote
The Support Analyst plays a critical role in ensuring the continuity of computer system services for software users by providing technical assistance and project coordination to maintain our computer software products and resolve technical problems.
Key Responsibilities:
- Provide technical phone support to customers, addressing complex questions and issues.
- Diagnose software issues and bugs, collaborating with the technical support team to identify and resolve problems efficiently.
- Learn, understand, and implement various software applications, with a focus on training and knowledge sharing.
- Identify and communicate additional revenue streams and opportunities.
- Deliver regular and timely status reports on assigned work to the Manager of Support Services.
Competencies:
- Action Oriented
- Approachability
- Customer Focus
- Communicative
- Strong Listening Skills
- Patient
- Peer Relationships
- Technical Orientation and Adaptability
- Time Management
Supervisory Responsibility:
This position has no supervisory responsibilities.
Required Qualifications:
- 2+ years' experience in a technical environment and/or customer service fields desired.
- Excellent interpersonal, written, and oral communication skills.
- Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives, and resolve problems.
- Strong work ethic and self-starter, with the ability to work independently and as a team player.
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
- Must possess a professional and friendly attitude, with the ability to quickly develop a rapport with clients over the phone.
- Ability to learn and navigate new software quickly.
- Typing skills and computer proficiency.
AAP/EEO Statement:
Harris Computer is an EEO/AA/Disability/Vets Employer.
Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
