Healthcare Operations Manager

2 weeks ago


San Diego, California, United States Family Health Centers of San Diego Full time
Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is dedicated to delivering exceptional healthcare to all, with a special focus on underserved communities. Founded over 50 years ago, we have grown into one of the largest community health systems in the country, serving over 227,000 patients and 62 sites. Our mission is to provide a wide range of healthcare and outreach services to a diverse patient population, while fostering a culture of inclusivity and individuality among our staff.

Key Responsibilities
  1. Build and maintain positive relationships with staff, inspiring them to perform at their best and develop career growth plans.
  2. Coach and counsel staff, administering disciplinary action as needed, and ensuring accountability within the workforce.
  3. Collaborate with billing staff to ensure compliance with payer requirements, cash collection, and reconciliation.
  4. Work closely with IT and Directors to formalize functional releases of registration changes, updating and training staff on new registration systems.
  5. Conduct regular observations of PSR staff, ensuring adherence to established processes and providing feedback for improvement.
  6. Ensure the use of AIDET principles in customer care, establishing a foundation for exceptional patient interactions.
  7. Develop and implement initial and ongoing PSR training, including technical and customer service requirements.
  8. Monitor and improve PSR registration processes, aligning with the strategic plan and ECC/EMC improvement goals.
  9. Participate in continuous improvement activities, deploying Lean tools and evaluating results.
  10. Provide staff with new hire and annual trainings, ensuring timely completion.
  11. Update and implement competency-based assessments for PSR staff, providing performance analysis for Clinic Directors and supervisors.
Requirements

We are seeking a highly skilled and experienced professional with:

  • A minimum of 5 years of progressively responsible positions in the customer service field.
  • At least 5 years of supervisory experience.
  • A Bachelor's degree in Public Health, Healthcare Administration, Business Administration, or a closely related field.
  • Demonstrated experience in advancing a customer-centered attitude and incorporating it in user-friendly services.
  • Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced environment.
  • Strong analytical and critical thinking skills related to increasing operational efficiency.
  • Ability to create useful, actionable reports from data.
  • Bilingual (English/Spanish) preferred.
Compensation

We offer a competitive salary range of $58,839.00 - $84,148.00, exclusive of fringe benefits or potential bonuses. Final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. We believe in pay equity and consider internal equity of our current team members in any final offer.



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