Warehouse Operations Manager
17 hours ago
As a Warehouse Operations Manager at Capstone Logistics, you will be responsible for ensuring superior levels of customer service by interacting with partners and maintaining a safe work environment. You will supervise the day-to-day operation of assigned work groups, assign tasks to associates, and handle freight as required.
Key Responsibilities:
Ensure partner needs are met on a daily basis
Document and resolve any customer service or associate issues daily and report them to the Regional Director or Director as requested/needed
Ensure all associates follow Capstone Logistics policies and work rules, including Capstone safety work rules
Hold weekly safety meetings and ensure associate participation
Scheduling associate shifts based on partner requirements
Assist with the interviewing, orientation, and training of new associates
Dock level negotiation of rates with common carrier representatives
Supervise timely and accurate data entry for all services performed
Requirements:
1-2 years of supervisory/leadership experience in an industrial setting
Proven experience in providing high levels of customer service to internal and external partners
Ability to train, coach, and mentor warehouse associates
Excellent interpersonal and communication skills (written and verbal)
Strong organization and prioritizing skills
Ability to simultaneously perform multiple tasks
Ability to solve problems and make effective decisions in a fast-paced environment
Intermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint
About Capstone Logistics:
Capstone Logistics is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.
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