Insurance Customer Service Representative

2 weeks ago


Naples, Florida, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary**

As a valued member of our team, you will play a critical role in providing exceptional customer service to our policyholders. Your primary responsibility will be to assist customers with their insurance needs by providing accurate and timely information, processing policy changes and updates, and handling incoming calls and emails regarding policy inquiries and claims.

**Key Responsibilities**

* Assist customers with their insurance needs by providing accurate and timely information
* Process policy changes and updates in the system
* Handle incoming calls and emails from customers regarding policy inquiries and claims
* Collaborate with team members to resolve customer issues and ensure customer satisfaction
* Maintain customer records and update information as needed
* Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
* Stay up to date with insurance products and industry trends to effectively assist customers
* Follow company policies and procedures to ensure compliance with regulations and guidelines
* Meet or exceed performance goals and targets set by the company

**What We Offer**

* Opportunities for continuous learning and professional growth
* Collaborative and dynamic work environment
* Competitive compensation and benefits package

**Requirements**

* High school diploma or equivalent required
* Previous customer service experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment

**Why State Farm Insurance?**

State Farm Insurance is a leading provider of insurance and financial services in the United States. We are committed to providing our customers with exceptional service and support, and we are seeking a talented and dedicated individual to join our team.



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