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Experienced Insurance Professional

1 month ago

Naples, Florida, United States Brooks Insurance Services Full time
Job Title: EXPERIENCED Customer Representative LICENCE REQUIRED

Job Description

We are seeking an experienced customer representative to join our team at Brooks Insurance Services in Naples, Florida. As a customer representative, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met efficiently and effectively.



Responsibilities


  • Client Interaction: Assist clients by addressing their inquiries and ensuring their needs are met.
  • Policy Assistance: Guide clients through the nuances of their insurance policies, helping them understand their coverage options.
  • Problem Resolution: Proactively address and resolve customer issues with a solutions-oriented mindset.
  • Documentation: Maintain accurate records of client interactions, ensuring that any follow-up actions are completed in a timely manner.
  • Cross-departmental Coordination: Collaborate with other departments to ensure seamless service delivery to clients.
  • Client Education: Educate clients about new services and options available, enhancing their engagement with Brooks Insurance Services.


Requirements


  • Licensing: Active Florida Insurance License is required.
  • Experience: Significant prior experience in customer service within the insurance industry is expected.
  • Communication Skills: Strong verbal and written communication skills are essential to interact effectively with clients and team members.
  • Problem-Solving: Demonstrable ability to resolve complex issues efficiently and empathetically while maintaining a positive customer experience.
  • Customer Relationship Management: Proven track record in building and maintaining strong client relations.
  • Team Collaboration: Must work effectively as part of a collaborative team environment in the Naples office.
  • Organizational Skills: Ability to manage multiple tasks efficiently, maintaining a high level of accuracy and attention to detail.
  • Technical Proficiency: Familiarity with insurance software and CRM systems is desirable.


Benefits


  • Hourly Base Salary + Bonus Opportunities
  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Hands on Training
  • Career Growth Opportunities
  • Bonus Opportunities
  • Warm Leads Provided
  • Work-Life Balance
  • Holidays Off
  • 401k Plan
  • Professional Development
  • Advancement Opportunities
  • Mentorship
  • Ongoing Training Seminars
  • Performance Bonuses
  • Professional Work Environment
  • Team Building Activities
  • Equipment Provided
  • Monday - Friday (8:30am - 5pm) Work Schedule
  • Weekends & Evenings Off
  • Vision Insurance
  • Licensing Assistance
  • Evenings Off


About Brooks Insurance Services

Brooks Insurance Services is a reputable name in the insurance sector, based in the vibrant city of Naples, Florida. We foster a culture of excellence and provide opportunities for personal growth and development in a prime location.



Why Work with Us?

We promise a rewarding career where your skills and enthusiasm are celebrated. You will be instrumental in handling client queries, ensuring seamless communication and fostering strong, lasting relationships with our patrons.



Apply Now

Apply now to join our team and take the first step towards a rewarding career in the insurance industry.