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Customer Service Representative

2 months ago

Lehi, Utah, United States The Baby Cubby Full time

About The Baby Cubby

We're a company that's passionate about helping parents and enriching the lives of families. We're looking for a driven and self-sufficient Customer Service Specialist to join our team.

Job Summary

We're seeking a motivated and organized individual who excels at helping customers on the phone, email, and live chat. As a Customer Service Specialist, you'll be responsible for providing excellent communication skills, a positive attitude, and above-and-beyond service to our customers.

Key Responsibilities

  • Provide exceptional customer service through multiple communication channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with the team to achieve customer satisfaction and loyalty
  • Stay up-to-date with company policies and procedures
  • Meet or exceed performance metrics and goals

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in computer software and technology
  • Ability to work a minimum of 20 hours per week

What We Offer

We offer a competitive hourly rate of $14-15/hour DOE and a dynamic work environment that's passionate about helping parents and enriching the lives of families.

Location

Lehi, Utah