Patient Care Coordinator Specialist
2 weeks ago
Serene Health Services is dedicated to enhancing the quality of life by promoting wellness and self-sufficiency in health.
Our MissionWe strive to provide comprehensive support and care that addresses immediate concerns and fosters long-term well-being.
Job SummaryThe Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families to ensure they receive necessary medical treatment and support.
Responsibilities- Assess member medical and social needs, provide education about their condition and medication, and develop individualized care plans.
- Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
- Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
- Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.
- Maintain empathy and professionalism while contacting members and families, supporting behavioral health coordination, Substance Abuse and Community Resources.
- Additional duties as assigned.
- Valid California driver's license and valid vehicle insurance.
- Bilingual in English and Spanish.
- High school diploma or GED.
- Minimum of 1 year experience in case management, member care, customer service, call center, or member care.
- MA certificate or Medical Terminology knowledge (preferred).
- Excellent communication, interpersonal, customer service, and organizational skills.
- Computer skills for documentation, email, and chat support.
- Proficient skills in working independently and collaboratively in a team to provide member care.
- This role is temporarily Hybrid in San Francisco, CA, and will require you to be onsite when the new office opens.
- Training will be held in Sacramento for 3 days, and mileage/hotel will be covered.
- This position also requires you to be in San Ramon office 2x a month, and travel/hotels will be covered.
- Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.
- Prolonged periods of sitting at an office desk on the computer.
Able to lift up to 15lbs.
Pay Rate$26-$29 an hour
BenefitsOur full-time employees are eligible for the following benefits enrollment after 60 days of employment:
- Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
- Short & Long-Term Disability Benefits: Protection when you need it most.
- Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
- Flexible Spending Accounts: Manage your finances with flexibility.
- Employee Assistance Program (EAP): Support when life throws challenges your way.
- 401(K): Building your financial future with us. Effective after 1 year of employment.
- Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
- Paid Holidays: Quality time to enjoy celebrations.
- Employee Referral Program: Share the opportunities and reap the rewards.
- Company Discount Program: Enjoy savings on everyday expenses and memberships.
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