Patient Care Coordinator

4 weeks ago


San Francisco, California, United States SHAHIN JAVAHERI MD A PROF CORP Full time
Job Description

We are a plastic surgery office dedicated to delivering exceptional cosmetic and surgical procedures, as well as advanced non-surgical treatments. Our commitment to excellence and personalized patient care sets us apart.

Position Overview

We seek a dynamic and motivated Sales and Patient Care Coordinator to join our team. In this role, you will guide patients through their aesthetic journey, from initial consultation to post-procedure care. You will play a crucial role in educating patients about our services, assisting them in making informed decisions, and ensuring a seamless and positive experience throughout their treatment process.

Key Responsibilities
  • Conduct the sales process by presenting treatment options and guiding patients through decision-making.
  • Meet or exceed monthly sales goals and achieve required metrics for patient satisfaction.
  • Act as the primary point of contact for prospective and existing patients, both in-person and over the phone.
  • Provide impeccable patient liaison services to patients.
  • Schedule and coordinate patient consultations, surgeries, and follow-up appointments.
  • Provide detailed information about our services, procedures, pricing, and financing options.
  • Conduct thorough consultations to understand patients' aesthetic concerns and goals.
  • Collaborate with our surgical team to develop customized treatment plans for each patient.
  • Manage patient inquiries, concerns, and requests with professionalism and empathy.
  • Maintain accurate patient records and documentation in compliance with healthcare regulations.
  • As needed, coordinate with external vendors, such as medical suppliers and insurance providers.
  • Assist with marketing initiatives and promotional events to attract new patients and enhance brand visibility.

Qualifications
  • Knowledge of cosmetic surgery procedures and aesthetics.
  • Prior experience in sales, customer service, or patient care within the healthcare or cosmetic industry is highly desirable.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong organizational abilities with attention to detail and accuracy.
  • Ability to multitask in a fast-paced environment while maintaining professionalism and composure.
  • Compassionate, empathetic, and patient-focused attitude.
  • A bachelor's degree in business administration, marketing, healthcare management, or a related field is preferred.

Benefits
  • Competitive salary commensurate with experience.
  • Competitive package.


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