IT Support Specialist

1 month ago


Charlton, United States Amazon Full time
About Operations Technology Solutions (OTS)

At the heart of Amazon's business, Operations Technology Solutions (OTS) plays a vital role in delivering exceptional service and speed. Our team is dedicated to providing nonstop global IT support to Amazon Operations, ensuring seamless operations across the globe.

The Role

As an IT Support Associate II, you will be part of a dynamic team that resolves technical problems within Amazon operations facilities. You will use your skills to support the operations team, working across multiple technical disciplines to ensure smooth operations.

Key Responsibilities
  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
  • Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
  • Traveling within your local or regional area to support our customers.
Requirements
  • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  • High school or equivalent.
Preferred Qualifications
  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
  • Experience in a dynamic environment with a high degree of customer service.
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.


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