Customer Service Representative First Shift
3 weeks ago
At Planet Fitness - Duo Fit, LLC, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative First Shift. This role is perfect for someone who is passionate about fitness and health, and is looking for a challenging and rewarding career opportunity.
Responsibilities:
- Provide exceptional customer service to members, prospective members, and guests
- Handle all front desk related activities, including answering phones, checking IDs, and processing new member sign-ups
- Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner
- Assist in maintaining the neatness and cleanliness of the club, including restrooms, locker rooms, and fitness equipment
- Monitor for safety and cleanliness in the club and report any issues to the Club Manager
Requirements:
- Customer service background preferred
- Basic computer proficiency
- A passion for fitness and health
- Upbeat and positive attitude at all times
- Punctuality and reliability is a must
Physical Demands:
- Continual standing and walking during shift
- Continual talking in person with members and answering incoming membership calls
- Must be able to occasionally lift up to 50 lbs
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