Customer Service Representative First Shift

4 weeks ago


Columbus, Ohio, United States Planet Fitness - Duo Fit, LLC Full time
Job Description
At Planet Fitness - Duo Fit, LLC, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative First Shift. This role is perfect for someone who is passionate about fitness and health, and is looking for a challenging and rewarding career opportunity.

Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests
  • Handle all front desk related activities, including answering phones, checking IDs, and processing new member sign-ups
  • Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner
  • Assist in maintaining the neatness and cleanliness of the club, including restrooms, locker rooms, and fitness equipment
  • Monitor for safety and cleanliness in the club and report any issues to the Club Manager

Requirements:
  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude at all times
  • Punctuality and reliability is a must

Physical Demands:
  • Continual standing and walking during shift
  • Continual talking in person with members and answering incoming membership calls
  • Must be able to occasionally lift up to 50 lbs


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