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Guest Services Representative

2 months ago

Greenbelt, Maryland, United States Remington Full time
Position Overview

Key Responsibilities
  • Welcome and engage with guests in a friendly manner, ensuring a smooth check-in and check-out process. Assist with pre-registration and reservation management as needed.
  • Efficiently and accurately handle all billing processes, ensuring proper posting of charges.
  • Maintain comprehensive knowledge of the Front Office systems, including all routine and infrequent transactions.
  • Manage cash transactions responsibly, including receiving payments and providing change accurately.
  • Review special requests for reservations and ensure appropriate room assignments.
  • Understand hotel pricing structures, discounts, and their application.
  • Possess knowledge of reservation protocols, including same-day bookings, cancellation policies, and relocation procedures when necessary.
Location Overview

Crowne Plaza College Park is a distinguished business hotel situated near the vibrant College Park area, offering guests a unique experience just a short distance from the nation's capital. The hotel is strategically located close to key landmarks, making it convenient for business meetings, conferences, and events.

Candidate Profile

Desired Attributes
  • Strong work ethic and proactive attitude.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • A collaborative spirit, enjoying teamwork to create exceptional guest experiences.