Account Service Manager Senior

2 weeks ago

Richmond, Virginia, United States Elevance Health Full time
Job Title: Senior Account Service Manager

At Elevance Health, we are seeking a highly skilled Senior Account Service Manager to join our team. As a key member of our organization, you will be responsible for providing advanced account management representation and strategic planning for assigned large accounts and units.

Key Responsibilities:
  • Provides strategic planning and account management for large accounts.
  • Directs and manages the administration of contractual requirements and obligations.
  • Manages the new and renewal implementation process for accounts.
  • Interfaces with operations to ensure smooth delivery of services.
  • Maintains ongoing account relationships at multiple levels throughout the customer's organization.
  • Makes recommendations for improvements to meet customers' expectations.
  • Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
  • Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit, and enrollment issues.
  • Presents monthly, ad hoc, mid-year, and annual utilization and benefit reporting to the broker and client.
  • Coordinates open enrollment meetings, renewal process, and training sessions.
  • Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements.
  • Provides guidance or expertise to less experienced account service managers.
  • Makes routine account visits.
Requirements:
  • Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
  • Experience working in the managed care/healthcare insurance industry, most notably in pharmacy benefits; PBM experience strongly preferred.
  • Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability highly preferred.
  • Proven ability in collaborating with cross-functional teams and coordinate efforts towards common goals strongly preferred.
  • Experience interacting confidently with senior management and executive level stakeholders, as a subject matter expert and comfortable with influencing decision-making preferred.
  • Excellent written, oral, presentation, and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties strongly preferred.
  • Proficient with Microsoft Office products, MS Teams, CRM tools, and Salesforce highly preferred.
What We Offer:

We offer a range of market-competitive total rewards, including merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long-term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.

We operate in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws.

  • Account Service Manager Senior

    2 weeks ago

    Richmond, Virginia, United States Elevance Health Full time

    Job Title: Senior Account Service ManagerAt Elevance Health, we are seeking a highly skilled Senior Account Service Manager to join our team. This role will be responsible for providing advanced account management representation and strategic planning for assigned large accounts and units.Key Responsibilities:Provides strategic planning and account...

  • Senior Account Manager

    3 days ago

    Richmond, Virginia, United States Primero Staffing Full time

    Job OverviewThe Senior Account Manager role is a client development position responsible for growing and supporting Primero's commercial (B2B) client base in Richmond, VA. This role involves developing new client relationships and implementing new client accounts. This senior role is centered on developing and fostering new client relationships via...

  • Senior Account Manager

    4 weeks ago

    Richmond, Virginia, United States ARCADIS Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Account Manager to lead and direct the development of water, wastewater, and stormwater opportunities as a client-facing Account Lead/Project Manager in our Seller-Doer model. This role will focus on growing our business across the Commonwealth of Virginia.Key ResponsibilitiesImplement...

  • Senior Accounting Manager

    1 month ago

    Richmond, Virginia, United States The Salvation Army USA Southern Territory Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Accountant to join our team at The Salvation Army USA Southern Territory. As a Senior Accountant, you will be responsible for supervising and managing the general accounting and financial statement reporting functions for our organization.Key ResponsibilitiesSupervise and manage the general...

  • Senior Account Coordinator

    7 days ago

    Richmond, Virginia, United States Aquent Full time

    Job Title: Senior Account CoordinatorWe are seeking a highly skilled Senior Account Coordinator to join our team at Aquent. As a Senior Account Coordinator, you will be responsible for providing exceptional client service and support to our clients in the marketing and advertising industry.Key Responsibilities:Strengthen client relationships through support...

  • Senior Account Leader

    3 weeks ago

    Richmond, Virginia, United States ARCADIS Full time

    Job Title: Senior Account LeaderArcadis is a leading global consultancy that delivers sustainable solutions for natural and built assets. We are a team of over 36,000 people, working in over 70 countries, dedicated to improving quality of life. Our mission is to create a lasting legacy by delivering innovative and sustainable solutions that make a positive...

  • Senior Account Manager

    2 weeks ago

    Richmond, Virginia, United States FIVE19 Creative Full time

    Job OpportunityFIVE19 Creative, a leading marketing and advertising agency, is seeking an experienced Senior Account Manager to oversee a portfolio of tier 1 client accounts and maintain strong relationships with them.Key Responsibilities:Oversee a portfolio of tier 1 client accounts and serve as their primary point of contactCollaborate with the creative...

  • Senior Accountant Position

    2 weeks ago

    Richmond, Virginia, United States LETTS CONSULT Full time

    About the RoleWe are seeking a highly skilled Senior Accountant to join our team at LETTS CONSULT. As a Senior Accountant, you will play a critical role in our financial operations, ensuring accuracy, compliance, and transparency in our real estate accounting.Key ResponsibilitiesFinancial Reporting: Prepare and present financial reports, detailing investment...

  • Senior Tax Accountant

    3 weeks ago

    Richmond, Virginia, United States ProspectBlue Full time

    Senior Tax Accountant or Tax Accountant OpportunityProspectBlue is partnering with an energy client to fill a Senior Tax Accountant or Tax Accountant position in Richmond, VA. This role offers flexible work arrangements, including hybrid or compressed schedules, which may be available and are not guaranteed.Key Responsibilities:Prepare and/or review federal,...

  • Senior Promotional Products Account Manager

    7 days ago

    Richmond, Virginia, United States Worth Higgins & Associates Full time

    Job Title: Senior Promotional Products Account ManagerWorth Higgins & Associates is seeking a highly skilled Senior Promotional Products Account Manager to join our team. As a key member of our promotional products division, you will play a crucial role in building and maintaining strong relationships with clients while overseeing the end-to-end process of...

  • Senior Tax Accountant

    2 weeks ago

    Richmond, Virginia, United States Meadows Urquhart Acree & Cook Full time

    Job Title: Senior Tax AccountantWe are a dynamic and growing firm, Meadows Urquhart Acree & Cook, seeking a highly skilled Senior Tax Accountant to join our team. As a key member of our accounting department, you will play a vital role in providing exceptional client service and driving business growth.Key Responsibilities:Maintain strong relationships with...

  • Senior Account Manager

    3 days ago

    Richmond, Virginia, United States ADI Global Full time

    Job Title: Senior Account Manager - Pro AVResideo is seeking a highly skilled Senior Account Manager - Pro AV to join our team. As a key member of our sales organization, you will be responsible for managing all aspects of engagements with existing and new customers for our organization.Key Responsibilities:Build relationships and understand customer...

  • Senior Accountant

    4 weeks ago

    Richmond, Virginia, United States VA Department of Transportation Full time

    Job SummaryWe are seeking a highly skilled Senior Accountant to join our team in the General Accounting section of our Central Office's Fiscal Division. As a Senior Accountant, you will play a critical role in maintaining accurate financial records, preparing complex financial reports, and ensuring compliance with federal and state policies and...

  • Senior Account Leader

    3 weeks ago

    Richmond, Virginia, United States ARCADIS Full time

    Job Title: Senior Account LeaderArcadis is a global leader in sustainable design, engineering, and consultancy solutions for natural and built assets. Our team of experts is dedicated to improving quality of life through innovative solutions.Job Summary:We are seeking a Senior Account Leader to join our team in the Mid-Atlantic region. As a key member of our...

  • Senior Financial Accountant

    3 weeks ago

    Richmond, Virginia, United States VirtualVocations Full time

    VirtualVocations is seeking a highly skilled Senior GL Accountant to join our team. The ideal candidate will have a strong background in financial accounting and a proven track record of managing inventory ledgers and costing processes. Key Responsibilities: \tManage the day-to-day operations of the inventory ledger and costing processes\tLead the Cost...

  • Senior Financial Reporting Accountant

    4 weeks ago

    Richmond, Virginia, United States Century Distribution Systems Full time

    {"title": "Senior Financial Reporting Accountant", "description": "Accounting and Reporting ExpertiseCentury Distribution Systems is a leading provider of supply chain, logistics, and freight management services. We are seeking a highly skilled Senior Financial Reporting Accountant to join our team.Key Responsibilities:Prepare monthly closing journal...

  • Senior Financial Reporting Accountant

    3 weeks ago

    Richmond, Virginia, United States Century Distribution Systems Full time

    Senior Financial Reporting AccountantCentury Distribution Systems is a leading provider of supply chain, logistics, and freight management services. We are seeking a highly skilled Senior Financial Reporting Accountant to join our team.About the Role:Prepare monthly closing journal entries, reconciliations of balance sheet accounts, and gross margin...

  • Senior Accounting Specialist

    1 month ago

    Richmond, Virginia, United States Jobot Full time

    Senior Accounting Specialist / Competitive Salary / Career Advancement / Direct Hire / Engaging Work CultureThis Jobot Job is hosted by: Joey CiufoA bit about us:This organization excels in mechanical contracting services, focusing on HVAC (heating, ventilation, and air conditioning) installation and maintenance, plumbing, and piping systems for various...

  • Senior Account Executive

    6 days ago

    Richmond, Virginia, United States Kuraray America , Inc. Full time

    Job Title: Senior Account ExecutiveJob Summary:The Senior Account Executive is a key member of our sales team, responsible for driving business growth and sales revenue in assigned markets. This role requires a strong understanding of our products and services, as well as excellent customer service skills to ensure client satisfaction.Key...

  • Senior Account Executive

    3 days ago

    Richmond, Virginia, United States Cloudera Full time

    Job Title: Senior Account ExecutiveJob Summary:We are seeking a highly motivated and experienced Senior Account Executive to join our Sales team at Cloudera. As a Senior Account Executive, you will be responsible for driving success via the sale and delivery of Cloudera Data Platform across new customers. You will develop and deliver business plans to...