Supervisor Installer

2 months ago

Oakland, California, United States NuCO2 Full time
Job Summary

We are seeking a highly skilled and experienced Supervisor Installer to join our team at NuCO2. As a key member of our operations team, you will be responsible for overseeing the installation and maintenance of our products and services.

Key Responsibilities
  • Directly supervise 1-4 associates and/or installation technicians.
  • Adhere to and enforce the organization's policies, procedures, Federal/State applicable laws and municipal regulations.
  • Responsibilities include interviewing, hiring, road testing, and training associates.
  • Responsible for new hire training and safety training.
  • Job responsibilities also include resource planning, assigning, and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving all depot concerns.
  • Back filling for delivery driver absences (vacations, sick, replacement)
  • Monitor employee timesheets in UltiPro to ensure compliance with Hours-of-Service Regulations (OP-201)
  • Train and manage drivers to adhere to Xata guidelines.
  • Inspect depot property, Receiver, Trucks, PAL devices, Xata, and all associated equipment for quality assurance, while using company approved Standard Operation Procedures (SOP's).
  • Review all E-mails and respond as necessary in a professional and timely manner.
  • Review DCI (Driver Check In) to plan resources to complete install, pulls, swaps, and call-in requests.
  • Review completed trips report to ensure route completion, productivity, and to identify frequency adjustments.
  • Review and approve all exceptions and make necessary frequency changes.
  • Review completed service and installation activities while using company approved Standard Operation Procedures (SOP's).
  • Verify depot cylinders, bulk tanks, and parts inventory.
  • Send daily Receiver reading levels to Praxair via website and receive liquid CO2 inventory in E-PAL.
  • Review Digital Dashboard to update delivery schedule and schedules resources accordingly.
  • Review installs & service schedule and communicates challenges to the Service Scheduler.
  • Verifies CO2 transfers in the "Quality Product Tracking Log.
  • Files COA and delivery receipts from CO2 vendors in date order for quality assurance process.
Requirements
  • Ability to lead and motivate subordinates through a positive safety first, goal oriented, and productive mindset.
  • Ability to read, analyze and interpret established SOP's, technical procedures, or governmental regulations.
  • Excellent verbal and written communication skills. Have the ability to communicate effectively (verbally and by email) all SOP's installation challenges to the Scheduler, Sales, Ops. Managers, and Safety Departments.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Strong organizational and multi-tasking skills
  • Have basic knowledge of the permitting procedures, where applicable.
  • Basic mathematical skills – addition, subtraction, multiplication, percentages, decimals, and division.
  • Basic Microsoft Office computer skills
  • Experience using UltiPro, Digital Dashboard, E-Pal, Nu Routes, Microsoft Office products, to assist the depot management preferred.
  • Experience with Hazardous Material and pressurized gas systems preferred.
Education and Training
  • High school diploma or general education degree (GED).
  • Associates degree or bachelors preferred.
Experience
  • Must be at least 21 years of age.
  • A minimum of two years' experience as a supervisor preferred.
  • Minimum of 1-year commercial driving experience in a similar vehicle in the past 3 years.
  • Must have a clean driving record that meets NuCO2's Safety Point System.
  • Strong mechanical ability and basic knowledge of building construction process required.
  • Previous experience in plumbing, cable installation, or construction experience preferred.
Certificates, Licenses, Registrations
  • CDL – Minimum Class B
  • HAZMAT and Tanker endorsements
  • Tanker endorsement
  • No air brake restrictions
  • Medical Card required.
  • Maintain Boiler License where applicable.
Interaction
  • Will interact with all levels of the organization as well as external customers.
Communication and Cognitive Abilities
  • Follow all Safety Requirements and procedures.
  • Have integrity in all aspect of the job.
  • Have the ability to properly communicate with all levels of management, peers, and the customers in a professional and courteous manner.
  • Willingness/enthusiasm for accepting responsibility and accountability; An "ownership mentality".
  • Have strong problem-solving ability and work ethic.
  • Independent worker.
  • Ability to deal effectively with ambiguity.
  • Achievement/results driven.
  • High-energy individual.
  • Ability to foster strong relationships with colleagues/customers.
  • Recognized as a source of expertise.
Physical Qualifications
  • Must be able to wear all required PPE, (Hard hats, safety glasses, ear protection, steel toed boots, and gloves as required).
  • Must be able to direct lift up to 55 lbs. and frequently maneuver (pull/push lbs.
  • Must be able to occasionally maneuver an appliance dolly with a CO2 tank weighing up to 750 lbs. and 6 ft. tall using a handcart.
  • Ability to climb in and out of truck multiple times a day.
  • Ability to climb ladders and work in confined spaces while reaching over head.
  • Frequent walking, standing, kneeling, and crawling.
  • Must be able to work at different height levels.
  • Must be able to work in an outside environment while tolerate extreme temperatures (hot or cold depending upon season and depot location).
  • Have the ability pull and retrace a fill hose with distances up to 100 feet.
  • Must be able to wear company required uniforms.
  • Reference "Essential Physical job demands document" attached below.

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