Guest Service Ambassador

4 weeks ago


Clifton Park, New York, United States Nothing Bundt Cakes Full time
Job Title: Guest Service Representative

At Nothing Bundt Cakes, we're committed to bringing joy to our guests and our communities. As a Guest Service Representative, you'll play a vital role in creating a warm and welcoming environment for our customers.

Key Responsibilities:
  • Provide exceptional customer service, ensuring a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake offerings, including size and flavor profiles, pricing, and special promotions.
  • Suggest additional merchandise to complete a unique celebration.
  • Process guest orders efficiently and accurately using our point-of-sale system.
  • Uphold a clean and organized bakery presentation, including routine cleaning and maintenance tasks.
  • Replenish retail merchandise and cake display cases to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies and procedures.
Core Values and Competencies:
  • Servant's Heart: Demonstrate a willingness to go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
  • Spirit of a Champion: Show pride in responsibilities, take initiative, and operate with a strong sense of urgency.
  • Genuine Connections: Project warmth, enthusiasm, and optimism that attracts others, and build positive, productive relationships with all team members.
Requirements:
  • High energy and strong interpersonal skills.
  • Ability to perform multiple tasks simultaneously while maintaining attention to detail.
  • Diligence, organization, and self-motivation.
  • Comfortable with new technology and ability to operate a point-of-sale system.
  • Basic arithmetic skills and ability to provide monetary change using U.S. currency.
Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, Saturdays, and days leading up to holidays, based on changing business demands.

Compensation: $15.00 per hour

Join our growing family and be a part of bringing joy to our guests and our communities. With over 500 bakery locations in 40+ U.S. states and in Canada, there's plenty of opportunity to join our team.



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