Guest Service Ambassador
4 weeks ago
At Nothing Bundt Cakes, we're committed to bringing joy to our guests and our communities. As a Guest Service Representative, you'll play a vital role in creating a warm and welcoming environment for our customers.
Key Responsibilities:- Provide exceptional customer service, ensuring a superior guest experience.
- Maintain strong product knowledge to educate guests on our cake offerings, including size and flavor profiles, pricing, and special promotions.
- Suggest additional merchandise to complete a unique celebration.
- Process guest orders efficiently and accurately using our point-of-sale system.
- Uphold a clean and organized bakery presentation, including routine cleaning and maintenance tasks.
- Replenish retail merchandise and cake display cases to ensure a strong visual presentation.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Comply with all health and safety guidelines and company policies and procedures.
- Servant's Heart: Demonstrate a willingness to go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
- Spirit of a Champion: Show pride in responsibilities, take initiative, and operate with a strong sense of urgency.
- Genuine Connections: Project warmth, enthusiasm, and optimism that attracts others, and build positive, productive relationships with all team members.
- High energy and strong interpersonal skills.
- Ability to perform multiple tasks simultaneously while maintaining attention to detail.
- Diligence, organization, and self-motivation.
- Comfortable with new technology and ability to operate a point-of-sale system.
- Basic arithmetic skills and ability to provide monetary change using U.S. currency.
Must have the flexibility to work various shifts, including early mornings, evenings, Saturdays, and days leading up to holidays, based on changing business demands.
Compensation: $15.00 per hour
Join our growing family and be a part of bringing joy to our guests and our communities. With over 500 bakery locations in 40+ U.S. states and in Canada, there's plenty of opportunity to join our team.
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