Vice President of Aftermarket Parts and Service
4 weeks ago
SANY America Inc. is seeking a seasoned executive to lead its aftermarket parts and service operations as Vice President of Aftermarket Parts and Service. This critical role will oversee the strategic direction, operations, and continuous improvement of the company's aftermarket parts and service departments.
Key Responsibilities:
- Develop and implement the overall aftermarket parts and service strategy, ensuring alignment with SANY America's business objectives.
- Identify growth opportunities within the aftermarket sector, including new services, product offerings, and partnerships to drive revenue.
- Set and manage departmental goals, KPIs, and budgets to ensure operational efficiency and profitability.
- Oversee parts inventory management, distribution, and logistics to ensure timely delivery of parts to customers and service centers.
- Implement and improve service procedures, warranty programs, and maintenance plans to meet and exceed customer expectations.
- Strengthen customer loyalty by developing long-term relationships with key clients, dealers, and service partners.
- Lead customer satisfaction initiatives through regular feedback loops and continual process improvements.
- Lead, mentor, and develop a high-performing team of service and parts professionals.
- Collaborate closely with sales, engineering, and product development teams to ensure the aftermarket strategy supports overall business objectives.
- Champion continuous improvement initiatives across all aftermarket operations, including lean practices and digital solutions to optimize workflow.
Requirements:
- Financial acumen with experience managing P&L for large service and parts operations.
- Strong problem-solving and analytical skills, with the ability to drive strategic change.
- Excellent leadership, team-building, and interpersonal skills.
- Demonstrated ability to lead customer service initiatives and deliver measurable improvements in customer satisfaction.
- Strong understanding of parts distribution, logistics, and inventory management.
- Ability to work in a fast-paced, dynamic environment while balancing strategic goals with day-to-day operational demands.
- Results-oriented and customer-focused, with a strong commitment to service excellence.
- At least 10+ years of experience in aftermarket parts and service management within the heavy equipment, construction machinery, or similar industries, with at least 5 years in a senior leadership role.
- Bachelor's degree in business, engineering, supply chain management, or a related field; MBA or advanced degree preferred.
Travel: Up to 25%
Compensation: Competitive and commensurate with experience, including a base salary, an annual performance bonus, and other exceptional benefits.
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