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Healthcare Operations Supervisor
2 months ago
Position Overview:
At Central Maine Medical Center, we are dedicated to delivering outstanding care and experiences for our community and each other.
Role Summary:
The Operations Supervisor plays a crucial role in shaping and executing the operational strategy for our Cardiology practices, ensuring alignment with the mission and vision of our organization.
Key Responsibilities:
- Oversee daily operations of the front office, including phone management, scheduling, and collaboration with various support departments.
- Work closely with the Operations/Office Manager to maintain optimal staffing levels across all locations.
- Champion the patient experience by fostering a culture of exceptional customer service.
- Ensure smooth workflows and operational efficiency within the Cardiology Practices.
- Monitor patient volume to meet established goals and budgets.
- Develop and nurture relationships with procedural areas, inpatient units, and emergency services.
- Coordinate and delegate tasks to ensure effective clinic operations.
- Provide backup support in both front and back office roles as necessary.
- Research and resolve operational issues to enhance service delivery.
- Facilitate effective communication among team members, providers, and partners.
- Conduct staff training, performance evaluations, and team development initiatives.
- Manage scheduling and time-off requests for team members.
- Participate in the financial management of the clinic, including budget input and expense control.
- Ensure compliance with health system policies and regulatory standards.
Qualifications:
Bachelor's Degree or equivalent experience is required, along with a minimum of five years in a leadership role within patient care services.
Skills and Competencies:
Proficiency in healthcare operations, excellent communication skills, and the ability to lead and mentor a diverse team are essential for success in this role.
Join us in our commitment to providing exceptional healthcare and improving the lives of our patients and community.
