Automotive Service Director
6 days ago
We are seeking an experienced Automotive Service Director to lead our Service Department in achieving exceptional customer satisfaction and operational efficiency. As a key member of our team, you will be responsible for managing daily operations, supervising staff, and driving business growth.
Responsibilities:- Schedule Management: Plan and coordinate schedules to ensure optimal resource allocation and efficient workflow.
- Team Leadership: Directly supervise and mentor Service Department employees to achieve individual and team performance goals.
- Customer Service: Foster excellent relationships with internal and external customers through effective communication and issue resolution.
- Quality Control: Ensure adherence to quality standards by implementing and maintaining rigorous inspection processes.
- KPI Management: Monitor and analyze key performance indicators to inform data-driven decisions and drive business growth.
- Vendor Relations: Develop and maintain strong partnerships with vendors to secure favorable pricing and services.
- Inventory Management: Oversee inventory levels, control costs, and optimize stock levels to meet business needs.
- Reporting: Prepare and present regular reports to management on departmental performance, challenges, and opportunities.
To succeed as our Automotive Service Director, you will need:
- A minimum of 5-10 years of experience in automotive service management, preferably in a high-volume facility.
- Demonstrated leadership skills, with a proven track record of motivating and guiding teams to achieve exceptional results.
- Excellent customer service and communication skills, with the ability to build strong relationships with internal and external stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- A valid driver's license and the ability to operate a vehicle safely.
We offer a competitive salary range of $55,000 - $62,000 per year, depending on qualifications and experience. Additionally, we provide a comprehensive benefits package, including health, life, dental, and vision insurance, as well as a 401(k) plan and paid holidays and personal time off (PTO).
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