Operations Manager

4 weeks ago


Oklahoma City, Oklahoma, United States Glomo Full time

This role is a key contributor to Glomo's overall strategy as it relates to operations management. As the leader of the branch, this position is critical to both the employee and client experience and is responsible for the following:

  • Ensuring the branch is operationally efficient to provide a high-quality service to our customers
  • Monitoring customer, market, and competitor activity and providing feedback to company leadership and other company functions
  • Providing world-class customer service and ensuring our team has the tools and capabilities to deliver on that commitment
  • Creating an environment and culture that strives for operational excellence
  • Effectively communicating branch performance and company goals to increase employee engagement
  • Acting as a leader, mentor, and coach to attract and retain talent
  • Continuously analyzing current employee skill sets and capacity to determine training opportunities to develop employees
  • Developing processes and systems to identify and resolve service delivery issues
  • Promoting a safe work environment for employees
  • Responsible for achieving branch sales and profitability goals

Key Competencies
1. Leadership
2. Operational Analysis Skills
3. Selling Skills
4. Strategic Thinking
5. Business Acumen
6. Problem Solving/Analysis
7. Results Driven
8. Financial Management
9. Emotional Intelligence

Minimum Requirements

  • A high school diploma is required; an Associate's or Bachelor's Degree is preferred
  • Management experience within the moving and storage/transportation industry is required
  • A strong customer and sales focus to build corporate and commercial business
  • A strong knowledge of general operations strategies and activities, including understanding of financial statements and the budgeting process
  • Excellent verbal and written communication skills
  • PC literacy at a medium to high level, including experience using MS Office products

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