Part-Time Patient Care Coordinator

2 months ago

Sebastian, Florida, United States Healogics Full time

The rewards at Healogics are substantial, beginning with the vital work we do to transform patients' lives. We recognize that meaningful work is demanding, and we are dedicated to supporting and compensating our employees for the exceptional service they provide.

Healogics stands as the largest provider of advanced wound care services in the United States, treating over 300,000 chronic wound patients each year across more than 600 locations. With an aging population, rising obesity and diabetes rates, and an increase in surgical procedures, the number of patients with non-healing wounds requiring expert care is significantly growing. Consequently, the company is striving to extend our distinguished, quality outcomes to as many patients as possible through our outpatient clinic partnerships.

Role Overview: The Patient Navigator is responsible for a variety of front office functions and plays a crucial role in the seamless operation of a dynamic outpatient wound care center. This position also entails performing general office duties to assist the staff of the Wound Care Center (WCC).

Key Responsibilities:

  • Collaborates with Center leadership to optimize daily patient attendance.
  • Actively engages in staff meetings to support essential functions within the Center.
  • Welcomes patients and visitors, answering and directing calls to the appropriate personnel.
  • Manages all patient communication needs, including scheduling, rescheduling, and appointment reminders, while coordinating with providers according to the care continuum model.
  • Obtains and verifies patient insurance details, including pre-certifications and pre-authorizations for services, and enters data into relevant databases.
  • Collects and records patient charges in databases.
  • Verifies and reconciles charges as instructed, prepares monthly patient survey data and necessary documentation, then transmits to providers.
  • Assembles new patient charts, maintains and files existing patient charts, and conducts spot checks for data completeness and signatures.
  • Coordinates and schedules ancillary testing with other hospital departments.
  • Arranges patient transportation as necessary.
  • Maintains office equipment and supplies, as well as medical supplies as directed.
  • Performs additional duties as required.
Required Qualifications:
  • High School Diploma or General Education Development (GED); Associate's degree preferred.
  • A minimum of two (2) years of office administration experience, preferably in a medical environment; prior medical coding experience is advantageous.
Preferred Skills and Attributes:
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong customer service, interpersonal, and communication skills, both verbal and written.
  • Excellent organizational and time-management abilities.
  • Typing speed of 60 words per minute (wpm).
  • Basic mathematical skills.
  • Attention to detail.
  • Ability to maintain confidentiality.
  • Capability to thrive in a fast-paced environment and manage multiple projects simultaneously.
  • Ability to collaborate effectively within a team.
Physical Requirements:
  • Ability to remain in a stationary position for extended periods (4 hours or more).
  • Prolonged viewing of computer screens (4 hours or more).
  • Frequent keying on a computer for 4 hours or more.
  • Reading and communicating effectively.
  • Detecting sounds by ear.
  • Close, distance, and peripheral vision.
  • Lifting/moving items up to 75 pounds with equipment assistance.
  • Repetitive motions and bending/stooping.
  • Writing.
Work Environment:
  • Patient care setting.
The hourly rate for this position typically ranges between $18.84-$24.55 per hour. This range is an estimate based on potential employee qualifications, including education, experience, geography, and operational needs, as well as other considerations permitted by law.

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